Every day at the Montana Department of Justice, our employees are dedicated to ensuring the well-being and rights of the people of our great state. At the Department of Justice we do the right thing for the right reason. If you’re looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law and pursues public safety, the Department of Justice may just be the career for you.
Please take a moment to watch this DOJ Introductory Video to learn more about the services provided by the Department of Justice for the citizens of Montana.
The Department of Justice Motor Vehicle Division (MVD) is a critical statewide division responsible to the Attorney General.Qualified, trained staff are committed to public safety through their service, teamwork, and innovation that benefits Montana citizens.MVD has offices across the state and in Helena as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. Find out more athttps://dojmt.gov/driving/.
This position is for a Driver Examiner within the Driver Services Bureau (DSB) of MVD. The DSB strives to deliver excellent customer service in a team-centered, fast-paced, high-volume environment. Most Montanans use a Montana ID or driver license in their daily lives. DSB works to confirm identities for our customers and to determine eligibility to issue secure driver licenses and IDs. This is important for public safety and to prevent identity fraud.
An examiner is responsible for all aspects of issuing driver licenses and identification cards, including review and analysis of identity documents, medical, and vision evaluations, conducting knowledge and skill testing, and fee collection. An examiner uses multiple types of hardware and software applications, applies federal and state motor vehicle laws, rules, regulations, policies and procedures. Examiners also register voters, collect organ donor decisions, and selective service compliance.
Skills testing includes testing for operators of passenger cars and trucks, motorcycles, and commercial motor vehicles. Examiners also conduct Vehicle Identification Number (VIN) inspections. Testing and VIN inspections take place in all types of weather conditions.
Frequent contact with the public is an essential function of this position. The examiner must exhibit excellent customer service skills and display a willingness to help all customers with a positive attitude often under difficult and stressful circumstances.
This is a modifiedposition, meaning it is funded for a specified term. The funding has beenapproved up to June 30, 2021 with the expectation that funding will be requested again at the end of thistime period.
There are numerous knowledge skills and abilities necessary to perform these duties. At a minimum the applicant must have a high school diploma or GED, including:
Three years of experience providing customer service.
Two years working in an office setting using computers, scanners, printers, tablets, and other office equipment; Microsoft Office and a variety of software applications.
One year of experience applying laws, rules, policies, procedures, and detailed instructions with minimal assistance.
Excellent verbal and written communication skills, especially when dealing with a diverse customer base. Ability to manage and mediate confrontational situations and deal effectively with difficult people.
Team-building: show leadership qualities in establishing and maintaining effective working relationships to provide customer service.
- Strong attention to detail.
- Strong analytical and problem-solving skills.
High degree of integrity, confidentiality, and professionalism.
- Basic money handling experience.
- Must have a valid driver license.
Experience working with driver license credentialing and issuance processes.
Experience with Motor Vehicle Division software applications and programs (i.e. the Mainframe, MERLIN, image capture workstation, testing system, appointment scheduling systems, imaging, and courts.
Other combinations of education and experience will be considered on a case by case basis.
Applicant must be eligible to apply for a valid Class A intrastate commercial driver license within 6 months of hire.
The cover letter should include your personal experience and why you are interested in working with a team in a fast paced environment providing excellent customer service.
The selection procedures to be used in evaluating the applicant's qualification may include, but not limited to, an evaluation of the resume and cover letter, a structured interview, performance test, reference/background checks and fingerprint checks.
*Additional materials, references or information submitted by the applicant, but not requested, will not be considered.
Successful applicant(s) will be subject to:
- Criminal History Fingerprint Check
HOW TO APPLY:
This position is open untilfilled with a review date of November 19, 2019.
Acover letter and resume are required at the time of application.
A complete state application is not required; however, you will need to initiate the application and attach the cover letter and resume in order to be considered for this position. Failure to attach the cover letter and resume will result in your application being incomplete and will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.
If you need an accommodation with the application process please contact the HR office.
This Organization Participates in
Minorities are under-represented in this position and are encouraged to apply.
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.