The ideal candidate will provide Implementation, Training and Consulting Services to our customer base as it relates to their use of our software package, Quantum Control. Our customers are part of a very dynamic Aviation Aftermarket industry, which includes MRO, Distributors, Manufacturers, Brokers and Aircraft Services companies.
Essential Duties and Responsibilities:
Develop and provide focused and structured training for Component Control customers. This will involve product Implementation & Training services for new and existing clients.
Study existing client processes, identify opportunities for improvement, and provide potential software & non-software related solutions.
Provide customers with documented training accomplishments including recommendations for future services.
Work with our clients on project planning. Project plans will be based on training and implementation goals.
Will monitor project plan to meet expected timelines.
Will work directly with various management levels.
Will be assigned multiple implementation accounts to manage and expected to manage priorities.
Develop new training materials as required. Training materials will include business processes mapping which will promote best practice use of the software.
Travel, both domestically and internationally, as necessary to support customer and business needs.
Other duties may be assigned.
Applied knowledge and experience in accounting processes is required
The ability to work independently or as a member of a team.
Knowledge of software implementations, training, consulting practices and client management.
Excellent verbal and written communication skills are required.
Will be expected to effectively and professionally communicate and interact with client staff and management.
Must be reliable, professional, and detail oriented and must demonstrate the ability to deliver quality services while working independently or as a project team member.
Excellent organizational, analytical and problem solving skills.
Bilingual a plus (Spanish preferred).