The OceanWide and Duck creek Umbrella Excess BA will serve as a product owner between the business and the IT organization and will be responsible for working with the IT group to determine features that meet user needs. The BA will assist in the business process design and documentation as needed for new technology; translate high level business requirements into functional features for the IT organization; effectively manage the product backlog; and manage changes to such specifications in accordance with Chubb and/or industry standards and processes. The BA will educate the IT organization on the direction of the business and negotiate agreements and commitments between business unit(s) and IT from initial requirements to final implementation.
The BA is expected to own projects and take the lead in guiding business partners to thorough requirements and testing strategies, evaluating technical design for completeness, owning issue resolution, and leading acceptance testing. The BA will influence business customers on appropriate problem definition to allow for solution options (as opposed to definition of solution) and leverage a variety of business process documentation techniques such as process modeling and use cases.
The BA must ensure that the system is specified to the satisfaction of both the business and technical communities and to that point must demonstrate an understanding of the relationship between Chubb applications and flow of data between the systems. The BA must aware the impact of a project on other user groups and other IT applications and alert others as appropriate.
While current methodologies are more waterfall in nature, the BA must possess knowledge of Agile methodologies and be able to develop scrum master capabilities within an agile team by facilitating discussions, ideations with business and define epics, user stories along with acceptance criteria. Being able to also facilitate clarifications between business and offshore development teams is a key skill where demonstrated experience or the ability to do so is required.
The BA must also build relationships with the platform software vendors as part of the facilitation and clarification duties described above. Training on the vendor platform(s) (OceanWide and Duck Creek) will be provided to the selected candidate. However, experience with and knowledge of one or both of these platforms is an advantage.
Knowledge of the insurance industry is a plus. The ability to expose requirements through detail questions and propose alternate solutions options is critical.
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Minimum 10 years of relevant technical or business work experience. Demonstrate clear understanding of business process disciplines. Insurance and PMO knowledge/experience is a plus.
Successful candidate should:
- B e business savvy and understand the business and system priorities and make decisions accordingly.
- Own issues with follow up through resolution.
- Work independently with minimal oversight.
- Proactively communicate using appropriate methods.
- Communicate appropriately with many levels, from processors to senior management.
- Generate ideas for solving problems and own through implementation.
- Take initiative to learn about the system and the business.
- Boil problems down to the root cause, develop multiple solution options and recommend a course of action.
- Work well with onsite and offshore resources.
- Escalate problems and questions when needed.
- Effectively multi-task across multiple projects concurrently
- C ontinuously seek process improvement
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.