JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at . Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
The Retail Fraud Prevention (RFP) and Claims team is part of the Fraud and Customer Protection Service (FCPS) group in CCB Operations. RFP & Claims is responsible for monitoring high risk suspicious transactions and managing customer claims processing.
We are seeking a candidate who has highly developed analytical skills - Capable of understanding and simplifying large amounts of data from various data sources and create actionable data for senior management with-in RFP and Claims. The candidate must have excellent skills in communication, analysis presentation, must be detail oriented, able to multitask, prioritization, fast/aggressive learner, able to work with all levels of employees/management, able to consistently meet project deadlines.
Specific job related tasks include, but are not limited to:
Provide operational analytics to support management of RFP operations meeting internal process control as well as regulatory requirements.
Extracting production related information from various reporting databases / Data warehouses and perform data analysis to identify process/operations metrics trends, identify earlier indicators of potential issues, summarize finding and present information in concise format to the RFP management.
Providing routine process/operational control reports and/or Controls Dashboard support.
Develop appropriate metrics and associated reporting to support test/control analysis on new processes or procedures.
Provide analytics support/justification for project business cases with-in RFP and Claims.
Provide process improvement analysis to support the management team get a better understanding of the proposed changes to the process and its impacts on operations.
An ideal candidate will have a bachelor degree in data analysis, industrial engineering, operations research, computer science, mathematics, statistics or any other engineering with 5+ years for work experience. Master’s degree in the above listed fields is a plus.
- Must have work related experience in operational/data analytics and reporting using SAS.
Must have experience in SQL using various tools such as Toad, SQL developer etc.
Must be able to collate from various data sources (data warehouses, different database environments) and analyze large amounts of data and summaries finding for various management levels.
Must have proven ability to work with large-scale/complex issues and work effectively across functional and organizational lines.
Advanced skill level in Microsoft Office products (Excel, Access, Word, and PowerPoint).
- Experience with Alteryx, Python and R is a plus.
- SAS basic and advanced certification a plus.