Objectives: Successfully maintain the necessary operations of the café by properly preparing all menu items in a clean, safe environment while ensuring all members receive the highest level of customer service possible.
Reports to: Café Manager
Criteria: Preferred 6 months customer service and POS experience. Red Cross CPR/AED certification required within 60 days of hire.
As an AFF team member responsibilities include but are not limited to:
To get and keep members
Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards and business philosophy and continually provide optimal performance for the net member growth, retention and club profitability.
Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member’s names as often as possible.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.
Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority
Actively participate in all department and club meetings
Arrive 5 minutes early. Wear department-specific uniform
Be a team player by contributing to both club and organizational goals
Maintain open and honest communication with the team, partnering together as fitness professionals
Read and sign the communication log
As a Café team member, responsibilities include but are not limited to:
Prepare and serve all menu items according to proper recipes and club guidelines
Be knowledgeable on all ingredients, supplements and additives in prepared shakes as well as any prepackaged inventory and merchandise for sale and offer additives in the prepared shakes to increase the overall sales of the cafe
Be knowledgeable of all inventory and merchandise for sale in the cafe
Keep café area clean, neat and orderly at all times
Comply with all Health Department standards and requirements
Keep all coolers and café items clean and stocked
Ensure towels are clean, folded and stocked
Efficiently operate computer POS system and register. Reconcile and make deposit at end of shift
Communicate effectively with Café Manager regarding any schedule changes or requests
Follow and fill out daily check lists for all shifts
- Perform other duties as reasonably assigned