Job title: Call Center Representative
Location: Strongsville, Ohio
Duration: 12 Months
Pay: $ 13/hr
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
- Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
- Responds to customer verbal and/or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
- Familiarity with MS Office required.
$13.00 - $13.00 /hour