Coord Patient Care, Specialty Phcy Svcs. (8688660)
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients' suggestions and complaints.
Job Responsibilities (listed in order of importance and/or time spent)
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient
Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Provides pricing, availability, and schedules information within established guidelines.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
Ensures that good patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively.
Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.
Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.
Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
- 1+ year of call center experience
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.