NexGen Agency is looking to hire an outstanding Supervisor for our retail account. The ideal candidate must be able to provide 2 professional references, pass a background test, and pass an assessment. Must have 2 years customer service experience and supervisory experience in the retail industry.
Based in beautiful Deerfield Beach, FL, NexGen Agency is the place to be when it comes to a fun, fast paced work environment! NexGen Agency is a proud provider of multi-channel white-glove call center services. Our amazing team consists of friendly, hard-working, big-thinking people who have a goal of providing stellar customer experiences!
We want you to be the team-oriented, detail-oriented, critical thinker we have been looking for to join our Customer Care DIAMOND Team. As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures.
- Oversees the account, the metrics and development of the employees
- Responsible for coaching and performance evaluations
- Must be a product expert with experience in handling escalations
- Provide extraordinary service to our customers via phone, email and chat
- Place orders with customers, answer questions about our product and services
- Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem
- Follow-up with customers on any outstanding matters and provide additional assistance as needed
- Liaison to our clients and conducts meetings as needed
- Must be able to train various aspect of the account for new hires and refresher training
- Excellent verbal and written communication skills
- 2 years experience in a customer service environment
- 1 to 2 years supervisory experience
- FLEXIBILITY IS NEEDED, as schedules are between 9 a.m. & 9 p.m. WE'LL BE OPEN 14-HOURS A DAY, 364 DAYS A YEAR!
- Call center experience preferred
- Candidates must be available to work the weekend shifts
- Associates Degree from an Accredited institution
- M-F 9 a.m. to 9 p.m.
- Saturdays 11 a.m. to 5 p.m.
- Sundays 1 p.m. to 7 p.m.
--- You must be available to attend training every day. Candidates offered this role will need to complete 4 weeks of training.
--- We will have some amazing daily cash incentives, prizes, giveaways, food and fun!!! Don't miss out!!!