Millennium Physician Group is seeking to hire a full-time / Certified Medical Assistant to join our Patient Connection Center team in the Fort Myers, FL area. We are looking for a new team member who is positive, energetic, and loves patient interaction over the phone. We want someone who supports our top initiative of ensuring an excellent patient experience! The ideal candidate will have experience in customer service, ability to multi-task and strong computer and phone skills.
As a Certified Medical Assistant in our call center, you work in an office setting and are responsible for answering multi-line phone systems. While you do not interact with patients in person, you are still involved in ensuring that we deliver patient-focused care at all times. Confidentiality is important to you and you make sure that patient care is delivered safely, effectively, and efficiently.
As you interact with patients on the phone, you provide triage and assistance. You create new patient cases and update existing patient information when necessary and communicate with the billing office for insurance changes. You document prescription requests, process medication refills, transfer calls, and provide patient direction for urgent symptoms described during STAT calls from our in-house Patient Connection team. You will triage and process messages from patients and operators to Physicians and Advanced Providers along with providing instructions to patients as instructed by the Physician or Advanced Provider.
This position earns competitive compensation plus a full benefits package including 401(k) with match and 3 weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
Required Knowledge and Experience
Graduated and received certification from an accredited medical assistant program and testing agency; A year of customer service experience within a call center or healthcare field is preferred but not required.
Required Skills and Abilities
To perform this job successfully, an individual should have strong computer skills and knowledge of EMR systems; Athena knowledge preferred but not required. Ability to type 40 wpm; Ability to multi-task in a high call volume setting; Experience working in a fast paced environment. The environment is a call center setting where associate is sitting at a desk, taking inbound phone calls for approximately 8 hours per day; working with a headset, phone and computer
Please review the full job description for more details about this exciting opportunity.
ABOUT MILLENNIUM PHYSICIAN GROUP
Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, Physical Therapy and Wellness Programs. We also have a number of administrative departments supporting our medical offices, such as Quality Assurance, ACO, Business Services, Coding ACO, IT, Human Resources and more.
If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.
Millennium's core values summarizes how we treat others, patients, and fellow community members. Millennium CARES for every patient, every time.
CONNECT - "By delivering the right care at the right time in the right setting."
ADVOCATE - "By anticipating out patients' needs."
RESPECT - "By treating our patients with dignity."
ENGAGE - "By building trusting relationships."
SERVE - "By humbly supporting our patients."
Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.
ARE YOU READY TO JOIN OUR PATIENT CONNECTION CENTER TEAM? If you are the right candidate for this position, please click the link to apply today. We look forward to meeting you!