Full-time Employment Opportunity
Posting Date: January 24, 2019
Job Title: Care Coordination Supervisor (full-time, 40 hours per week)
Employer: LAC+USC Medical Center Foundation, Inc. (a 501(c)3 nonprofit organization)
Place of Employment: The Wellness Center at the Historic General Hospital (1200 N. State St. Los Angeles, CA 90033)
EXPERIENCE & QUALIFICATIONS:
- 4-year college degree from an accredited college or university and experience/training in social work, health education, public policy, public health, health systems, pre-clinical professions training, or related fields.
- A Master's Degree in Social Work from a graduate school accredited by the Council on Social Work Education.
- A valid and active license as a Licensed Clinical Social Worker issued by the California Board of Behavioral Sciences.
- A minimum of 5-years of professional medical or psychiatric social work experience in a recognized social service agency, clinic, hospital, or public health agency.
- A minimum of 5-years of experience working with medically underserved communities.
- A minimum of 3-years of direct supervisory experience.
- Spanish language proficiency.
- Familiarity with Los Angeles County agencies, including DHS, DMH, DPSS, DCFS & DCSS.
- Experience working with medically complex patients including those experiencing homelessness, serious mental illness, substance use disorder, and/or those incarcerated or recently released.
REQUIRED SKILLS & EXPERIENCE:
- Experience managing a team of individuals across multiple projects.
- Experience supervising Community Health Workers, Medical Case Workers, Health Navigators, Promotoras, or similar job titles in community or health care settings.
- Knowledge of established professional social work standards and principles and pertinent policies and procedures.
- Project/grant management experience.
- Budget management and expense tracking.
- Demonstrated commitment to community and population health.
- Ability to manage tasks to completion and achieve strong performance from team members.
- Ability to manage employee scheduling and work assignments.
- Ability to establish and cultivate respectful relationships with people from diverse backgrounds.
- Ability to manage multiple competing tasks and projects.
- Strong attention to detail and organizational skills.
- Experience creating and managing teams around a collective vision and direction that focuses on collective accountability and action.
- Working knowledge of care/case management principles focused on the care of complex patients (homeless and justice-involved populations, and those with serious mental illness, high-risk pregnancy, substance use disorder, and chronic medical illness).
- Familiarity with the underlying causes of health inequities.
- Solid office and computer skills and familiarity with office programs and equipment including Microsoft Office, electronic scheduling, copy and fax machines, internet research and willingness to learn new programs.
ABOUT THE FOUNDATION AND THE WELLNESS CENTER: The LAC+USC Medical Center Foundation, Inc. (Foundation) is a nonprofit 501c3 established in 1993 to support the LAC+USC Medical Center and ensure its status as a leader in health and medicine, community care, education and research. The Foundation’s flagship community benefit program is The Wellness Center (TWC), a community services resource hub located on the campus of the LAC+USC Medical Center in Boyle Heights. The Center houses offices and staff from more than 15 community-based organizations that help clients receive care and manage their health conditions. TWC’s mission is to inspire and empower local residents and patients to take control of their own health and wellbeing by providing culturally- sensitive services and resources that enable prevention, address the root causes of disease, and improve health outcomes.
JOB DUTIES – PURPOSE AND SCOPE: The Care Coordination Supervisor plays a key role in the success of the Foundation and The Wellness Center by serving as the care coordination team lead/supervisor and special projects manager. The Supervisor directly supervises the Care Coordination team members including Wellness Navigators, Wellness Care Coordinators, and Senior Wellness Care Coordinators. The Supervisor supervises and coordinates all matters pertaining to The Wellness Center Front Desk including scheduling of front desk personnel, management and quality improvement of front desk workflows, and direct management of complex clients. The Supervisor reports to the Medical Director for matters pertaining to Care Coordination and to the Executive Director for other matters as described below. In collaboration with the Medical Director, the Supervisor will participate in and support program development and program performance improvement. The Supervisor will support Care Coordination team members in choosing appropriate interventions and referrals for clients, following up with clients in appropriate intensity and frequency, and conducting work in a safe and effective manner. The Supervisor will also provide direct case management for specific clients and support them as they seek help for serious mental illness, substance use disorders, homelessness, and/or chronic medical conditions. Finally, the Supervisor will also support and oversee special projects assigned to the Care Coordination Team such as implementation of grant deliverables, data collection and reporting, and special events.
RESPONSIBILITIES AND DUTIES:
Care Coordination TeamSupervision:
- Supervise and monitor Care Coordination team member’s work habits and ensure that team members adhere to company policies and legal regulations, are accountable, and meet the expectations of their job duties (e.g., attendance, completing deliverables on time, attending required meetings/trainings).
- Compose and conduct an annual performance evaluation of each member of the Care Coordination team.
- Manage team schedules to ensure coverage of the Care Coordination team’s core responsibilities, including front desk coverage, teaching Evidence-Based Programs, staffing satellite desks, responding to e-Consults and referrals, grant and program responsibilities, and special projects as assigned.
- In collaboration with the TWC Medical Director, assign tasks and projects to individual Care Coordination team members, seeking to balance workload and promote professional development, efficiency and equity across the team. Organize team workflow and ensure that each team member understands their duties and delegated tasks and has the tools and resources to perform their work. Set performance goals and project deadlines, track progress, and provide constructive feedback.
- Provide routine supervision, clinical oversight, and daily support to the Care Coordination team, including: managing all day-to-day activities of all members of the team; tracking time and attendance;running regular staff/team meetings; and holding standing bimonthly 1:1 meetings with each member of the Care Coordination teamto review their assignments, assess progress, provide coaching, and discuss performance improvement opportunities.
- Monitor employee productivity and provide constructive feedback and coaching. Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Working closely with members of the Care Coordination team on professional development and performance improvement including goal setting and task management; building rapport with clients and partners; boundary setting with clients, time management and waiting room management; teaching evidence-based programs, and program development and evaluation.
- Identify staff training needs, and provide ongoing training, modeling, and individualized coaching based on each team member’s professional development needs.
- Work with TWC Medical Director on corrective action plans for resolution of all deficient performance reviews. Consult TWC Medical Director regarding situations affecting program service delivery and work with Medical Director to ensure a positive, professional and safe work environment.
Direct Clinical Social Work Services:
- Meet directly with all TWC clients identified as “complex clients” including but not limited to clients experiencing homelessness, clients with severe mental illness, clients with barriers to urgent medical care, clients with substance abuse disorder, and any other client in crisis requiring extra time and coordinated follow-up. Provide direct social work services by completing psychosocial assessment and care plans for select patients.
- Provide clinical support, including acute crisis management, to address urgent issues, triage emergencies, and escalate issues to the appropriate resources including the Medical Director, security personnel, and emergency response teams.
- Ensure appropriate documentation of all complex client management using our database, incident reports, and other tracking measures. Work with the TWC Medical Director to evaluate and improve documentation protocols as client workflows evolve over time.
- Provide consultation to other health care or social service providers as needed to support the health and wellbeing of select patients.
- Support program development and performance improvement related to client services. Participate in case conferences, discuss clinical care issues and debrief with the Care Coordination team members in collaboration with the TWC Medical Director.
- Provide input to the TWC Medical Director on opportunities for new approaches or interventions and help address front-line challenges by helping develop systematic solutions.
- Redesign protocols, policies and procedures; and designing, testing, and implementing new interventions, as necessary.
- Identify, develop, and foster relationships with key stakeholders including LAC+USC clinical personnel, community-based organizations and social service agencies that provide services to TWC clients.
- Participate in the development and facilitation of a Social Work student intern program.
Special Projects and Other Duties:
- Provide support to grants and projects of the organization, ensuring workplan elements and deliverables assigned to the Care Coordination team are met. Collaborate on grant reporting requirements.
- Oversee data collection efforts related to clients, ensuring quality, timely collection and reporting of data.
- Coordinate team efforts related to hosting special events at TWC, including several annual community engagement events.
- Manage community outreach and engagement efforts connecting Care Coordination team to external agencies, partners, and collaboratives.
- Serve as Team Lead for selected key initiatives/projects as assigned.
EMPLOYMENT CLASSIFICATION AND REPORTING: The Care Coordination Supervisoris a full-time, exempt employee of the Foundation, is employed at-will, and reports directly to the TWCMedical Director and the Foundation Executive Director. As an employee of the Foundation, the Care Coordination Supervisor is subject to the policies and procedures outlined in the Foundation Employee Handbook.
WORK SCHEDULE, LOCATION AND CONDITIONS: As an exempt employee, the Care Coordination Supervisoris expected to work an average of 40-hours per week based on a preapproved schedule determined by the Foundation Executive Director. Working hours will typically be Monday through Friday, with occasional evening and weekend hours as needed. The Care Coordination Supervisor will be based at the TWC offices with work conducted onsite or at locations within the community as needed.
The LAC+USC Medical Center Foundation, Inc. is an Equal Opportunity Employer.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.