The Case Manager is responsible for coordinating hospital’s Case Management for patients with the goal of providing effective discharge planning to reduce recidivism. Assesses, plans, implements, coordinates, monitors, and evaluates options to facilitate the continuum of care including follow-up appointments, medication/prescription management, housing, and transportation arrangements upon discharge.
Duties include but are not limited to:
- Access to daily admission report with purpose of effectively meeting new patients to coordinate discharge planning.
- Meet with new patients/ contact patient guardian in first 24 hours of admission to complete required activities i.e. obtain collateral information regarding living arrangements, set up family therapy session, patient request and MD ordered activities.
- Educates patients regarding effective allocation of community mental health resources while encouraging provision of high quality patient care.
- Document appropriately gained legal authority to communicate with family members to gain collateral information through ROI.
- Assess for consent for treatment documentation; voluntary/involuntary status of patients and obtain consent for treatment from patient or patient’s guardian if no consent for treatment exists on file.
- Notify Lead Therapist of any patients needing to be court ordered due to inability to obtain consent for treatment.
- Update case management board with correlating information obtained from collateral call/patient interview.
- Ability to identify and communicate with Lead Manager regarding any high-risk patients and discuss alternative interventions needed for safe discharge to community.
- Become aware of projected length of stay based on clinical and insurance coverage.
- Complete insurance bridges as appropriate and communicate with insurance case managers regarding updates, incidences, and discharge planning.
- Attend Pre-Flash and Treatment Team meetings and all meetings relative to case management/ social functions.
- Documents clearly and concisely all required documentation i.e. contacts and information of the patient’s case management process on the appropriate chart forms.
- Maintains currant knowledge of case management/socials services, discharge planning, and stay abreast of hospital programs and services provided.
- Attends approved continuing education training regarding mental health services.
- Suggests and introduces new methods and techniques to leadership.
- Develops and maintains therapeutic relationships with clients serving as a role model for clients by demonstrating positive, proactive, and respectful communications.
- Provides one to one and group support and skills training, individualized interventions and crisis management using a client centered approach.
- Ensures individualized treatment strategies and placement is consistent with client's needs and goals.
- Regularly participates as a member of an inter-disciplinary team providing consultation and client services.
- Ensures patient receives the most appropriate level of care and treatment recommendation.
- Upholds the Organization's ethics and customer service standards.
- Education: Degree in field of Social Services or BSW preferred.
- Bi-lingual English/Spanish preferred
- Licenses: Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training prior to assuming patient care responsibility. Valid Texas counselor or nursing license a preferred.
- Experience: Two (2) years’ experience in a psychiatric health care facility, direct practice in mental health treatment. Experience in crisis intervention and customer service preferred.
- Bi-lingual English/Spanish a plus
- Knowledge, Skills & Abilities:
- Knowledgeable of patient rights and laws (i.e. EMTALA) pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients. Theories, principles, and techniques of group and individual psychotherapy.
- Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical, psychiatric emergency procedures and crisis intervention skills.
- Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy.
- Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
- Ability to handle confidential information with great sensitivity.
- Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships.
- Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice.
- Skilled in problem solving, prioritizing and time management.
- Ability to document Case Management plans in a clear and concise manner.
- Knowledge of state and federal programs and regulations that govern hospital discharge planning and those providing medical care and financial support to individuals, community resources.
- Screening: Must successfully pass background check, drug screen, physical and be able to provide positive employment references.
- Physical Demands: With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained period of time, walk, pull, lift, raise and move objects from position to position (up to 50 lbs), finger grasp; feel sizes, shapes, temperatures, and textures; express or exchange ideas orally and potentially loudly, accurately, or quickly; visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers.
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.
If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!
Dallas Behavioral Healthcare Hospital is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.