Case Manager- ED at South Shore Health

Job Description Summary

Under the general supervision of the Case Management Manager acts as a patient advocate/Case Manager to SSH&EC clients. An autonomous role that coordinates, negotiates, procures services and resources for, and manages the care of complex patients to facilitate achievement of quality and cost efficient patient outcomes. Looks for opportunities to reduce cost while assuring the highest quality of care is maintained. Applies review criteria to determine medical necessity for admission and continued stay. Provides clinically-based case management, discharge planning and care coordination to facilitate the delivery of cost-effective quality healthcare and assists in the identification of appropriate utilization of resources across the continuum of care. Works collaboratively with interdisciplinary staff internal and external to the Organization. Participates in quality improvement and evaluation processes related to the management of patient care. The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore, is required to work a weekend rotation and also an occasional holiday.

Job Description

1. Demonstrated skills in the areas of: negotiation, communication (verbal and written), conflict, interdisciplinary collaboration, management, creative problem solving, and critical thinking, time management and ability to multitask in high stress environment.

2. Knowledge of: healthcare financing, community and organizational resources, patient care processes, and data analysis.

3. Knowledge of utilization management as it relates to third party payers

4. Knowledge of post-acute care community resources

5. Experience with Managed Care preferred.

6. Excellent verbal and written communication skills required.

7. Demonstrates flexibility via an ability to adapt to changing priorities and regulations.

8. Basic computer skills required.