When you join ServiceSource, you do more than simply switch companies to advance your career. You become a part of the ServiceSource family, a talented workforce that drive innovation, embrace change, and support inclusion for all.
Responsible for the development, coordination, and case management of individuals in Delaware Regional Office DDDS programs. This is a position that will provide direct service to the consumer as well as the referring source.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These duties and responsibilities will be rated on the Annual Performance Review.
- Address participant’s needs in a timely manner, organize team meetings when needed, participate in all funding related mandatory meetings, provide one to one counseling when needed and ensure funding source standards are met.
- Perform all aspects of facility-based services when needed, act as back up to the Community Integration Specialists, coordinate daily activities of participants, ensure participant health, welfare and daily needs are met.
- Maintain participant files according to organizations Polices & Procedures. Ensure files consistently meet standards for all regulatory entities
and ensure databases are always maintained accurately.
- Build and maintain relationships with participants, families & funding/referral sources by ensuring proper communication, soliciting input and providing quality services.
- Treat program plans as living documents that are updated regularly; ensuring they contain relevant goals, developed with the participant and include service activities.
- Performs related duties and responsibilities as assigned/requested.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Develop and implement community-based experiences for individuals as dictated by funding source and program.
- Complete all participant paperwork according to organization's procedures and as dictated by funding source and individuals plans, following all phases of services provided (ie: intake, plans, reports). Senior Center: Adhere to recreation/social components of process for each participant
- Provide site orientation ensuring participants are informed of health/safety standards, daily routine, mealtime locations, etc. Customize this orientation according to each participant’s learning style. (ie: verbal, job coaching, written)
- Enter and maintain consumer information in the database, ensuring accuracy by reviewing assigned participants status on a monthly basis.
- Ensure contractual obligations are met according to program and/or participant funding source requirements.
- Performs related duties and responsibilities as assigned/requested.
QUALIFICATIONS: EDUCATION, EXPERIENCE AND CERTIFICATION(S)
- Bachelor's Degree in Special Education, Psychology, or a related social service field or 3-5 years equivalent work experience required.
- Must possess a current and valid driver’s license. Must pass the online driver safety course.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of developmental disabilities.
- Experience with computers.
- Must be organized, motivated, and able to work independently.
- Must be able to communicate effectively, in verbal and written form.
- Must be available to work evenings, weekends, & holidays when needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
WHAT WE OFFER – FOR BENEFIT ELIGIBLE EMPLOYEES MAY INCLUDE:
“How would you like to make an impact?” Come and join our team were our purpose is serving individuals with disabilities! Are you ready to explore new opportunities?”
ServiceSource strives to hire the “best fit” candidate, for this reason, we work hard to provide benefits that offer employees a healthy work-life balance. Therefore, we offer a comprehensive benefit program which features:
- Health coverage for you and your family through Medical, Dental and Vision plans
- Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
- A 403(b)-retirement plan in which the company matches dollar for dollar contribute up to 3%.
- Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Programs and Tuition Reimbursement
- A generous paid time off program in which the benefits increase based on your tenure with the company.
ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information