Reports to Front End Supervisor, Assistant Manager, Store Manager
Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.
Essential Duties and Responsibilities
Provide prompt and courteous customer service.
Precisely and accurately handle money, checks, and other types of payment received for product sold.
Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
Actively participate in all sales promotions and other campaigns.
Practice suggestive selling and build customer relations.
Be aware of sales goals and performance against those goals.
Review and adhere to all city, county, state, and federal laws affecting store operations.
Maintain a neat personal appearance and wear company uniform and name tag at all times.
Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary.
Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
Face front and dust merchandise near register area.
Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned
Participate in all store sales building, customer service, and team-building activities.
Live and exemplify Sunshine Ace Hardware’s Core Values.
Required Knowledge Skills and Abilities
Cashier experience in a similar position or proficiency in a similar task
Exceptional customer service skills & the ability to help maintain a customer focused culture
Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Must be able to stand for long periods of time.
Bilingual (Spanish) verbal and written communication skills highly desired.