As part of Clients's strategic vision to become an end to end digital utility
with a pillar of customer success, Client's Customer Digital Experience
program was launched in 2018, a roadmap was established and has been
aggressively implemented by Client.
Under the program a customer account center has been launched, providing
customers a seamless, authenticated entry to engage with Client for their
personalized products and services. Features currently include online bill
pay, digital bill presentment, access to Client's New York Energy Manager
platform, portfolio views of energy services projects (in progress), access
to customer-specific contracts and documents, account management
information, alerts and notifications, among others.
Foundational to the program, a formal Voice of Customer program has been
established, a CRM transformation is underway (Microsoft Dynamics),
flexible, scalable cloud environments have been built, an agile, scrum
development team is fully functional, and significant data work has taken
*Job Functions & Responsibilities*
The CDEX BA will play a key role gathering functional and technical
requirements, conducting data mapping, preparing test plans and scripts,
executing testing, assisting with completion of Disaster Recovery and
Technology Impact documents, assisting with stakeholder communications and
change management. For this assignment, the BA will, at a minimum:
" Create Functional Requirements
" Create business Process flow documents and Business process documents
" Create Technical Requirements document
" Create Requirements Traceability Matrix
" Create data mapping documents and Technical Interface specification for
electronic files (e-files)
" Create test strategy, scenarios and scripts
" Assist team in developing application support RACI and support handover
" Assist team with stakeholder communications
" Assist team with completion of provided Business Impact Assessment and
Technology Impact Assessment forms
" Weekly status reports. Meeting agendas, materials, and minutes for weekly
" Knowledge and experience in the Utility industry, especially in digital
Extensive experience in developing detailed requirements functional and
" Knowledge of proper requirements specification and development, such as
process/functional requirements definition methods, JAD/RAD sessions, use
case development, process flow diagrams
" Working knowledge of Agile and Waterfall Methodologies
" Excellent written and verbal communication skills, and interpersonal
" Excellent analytical, critical thinking and problem-solving abilities.
" A deep understanding of technical concepts, principles and terminology.
" Knowledge of data science concepts and experience gathering data
" Ability to work in a team environment with both employees and consultants
is a must.
" Ability to communicate effectively across many different levels of
technical and business teams.
" Ability to engage diplomatically with stakeholders
" Demonstrated experience with Agile and hybrid project methodologies.
" Superior presentation and negotiation skills.
" Proven management and organizational skills.
" Strong adaptability and capacity to work in fast-paced environments.
" Experience with sitecore, Azure devops, Primavera a plus
" Utilities experience is highly preferred. Governmental experience is a
*Education & Certifications*
" BS in Computer Science, Information Systems, or a related field from an
accredited school, or equivalent.
" 5+ years of applicable experience, preferably in the area of Business
Analysis for IT projects including cloud computing and data integration.
" Any of the following BA certifications is a plus:
o IIBA Entry Certificate in Business Analysis (ECBA)
o IIBA Certification of Competency in Business Analysis (CCBA)
o IIBA Certified Business Analysis Professional (CBAP)
o IIBA Agile Analysis Certification (AAC)
o IQBBA Certified Foundation Level Business Analyst (CFLBA)
o IREB Certified Professional for Requirements Engineering (CPRE)
o PMI-Professional in Business Analysis (PBA) Certification
" Certifications in Agile, DevOps a plus