MacNeal Hospital is proud to be a part of Loyola Medicine. For nearly a century, MacNeal Hospital located in Berwyn, IL has been providing quality healthcare in the near western suburbs and the city of Chicago. MacNeal Hospital consistently expands its scope of care to keep every generation of your family growing strong. The Radiology Department seeks a Certified Medical Assistant, Registry to join their team. The Medical Assistant will utilize a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks. In addition, will administer medication and work directly with other healthcare professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work. Note: MUST be Certified Medical Assistant (CMA) American Medical Technologists (AMT); Registered Medical Assistant (RMA) through the American Association of Medical Assistants (AAMA); National Center for Competency Testing (NCCT); National Healthcareer Association (NHA) ONLY.
- Provides care to the patient and support to the physician throughout the entire visit, beginning at the time of arrival at the reception desk, during the visit, and completion of the check-out process. This includes but is not limited to history taking, assisting with routine tasks and procedures, telephone messaging, scheduling and visit follow up orders..
- Works under the supervision of a registered professional nurse when additional skill, assessment and expertise are needed, or in the absence of the physician.
- Uses planning and collaboration skills to maintain optimum workflow in the clinical area, including flexing assignments, cross coverage and continuous communication with peers to identify obstacles.
- Uses problem- solving skills and proactive measures to eliminate roadblocks that impact the delivery of care.
- Uses creative thinking to identify ways that enhance the patient/physician clinic experience. Oversees supply inventory and is a resource for the routine use and maintenance of medical equipment. Actively participates in quality projects and activities that enhance care through evidence-based practices.
- Demonstrates a culture of safety in the care environment and adheres to the standards of care required by regulatory agencies.
- Utilizes technical skills and knowledge of the computerized scheduling systems to generate patient demographic info as well as facilitate appointment scheduling and access to care.
- Demonstrates capacity for attention to detail as it relates to insurance, billing and referral processes.
- Demonstrates initial and ongoing competency with the enterprise's computerized scheduling systems for clinic appointments and ancillary testing. In addition, coordinates external referrals into and out of the system when requested or ordered by the physician.
- Routinely reviews physician schedules to identify opportunities to improve patient access and/or reduce wait times, maximize staff/physician productivity and maintain clinic flow.
- Serves as the primary source of contact for clinical operations within the department. Deals promptly, directly and completely with messages from patients and physicians.
- Exhibits courteous and professional interactions with internal and external customers.
- Escalates any unresolved issues to the medical assistant lead, registered professional nurse or manager.
- Demonstrates proficiency in the use of electronic communication modalities.
Magis & Service Excellence Accountabilities
- Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and
- Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.
- Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.
- High School Diploma plus training acquired through work experience or education
- Specify Degree(s): Successful completion of accredited medical assistant program
- Administrative or technical background acquired through completion of 2 - 3 years of college
- 1-2 years of previous job-related experience
- Details: Ambulatory experience in primary or specialty setting is preferred.
- Certified Medical Assistant (CMA) American Medical Technologists (AMT); Registered Medical Assistant (RMA) American Association of Medical Assistants (AAMA); National Center for Competency Testing (NCCT); National Healthcareer Association (NHA)
- CPR (Cardiopulmonary Resuscitation)