GSRN Corp - Information Systems (MIS)
Full Time (40 hrs/wk)
Day Shift - 8 hours
8:00AM - 5:00PM
M.S. - Master of Science
5 + years required
- JOB SUMMARY
- The CIO is accountable for the planning, implementation, operation, and ongoing enhancement of technology that optimizes care delivery, service quality, and business performance.
- The CIO is responsible for IT services including digital health, program management, the GSRN application portfolio, security, technical infrastructure, clinical engineering, and support services.
- Reporting to the CEO, the CIO is a key leader of the company's overall strategy and planning process and is responsible for GSRN's digital innovation and IT operations. It is critical for the CIO to establish strong and effective relationships with all clinical and operational leaders, acting as a true partner and facilitator of change.
- ESSENTIAL FUNCTIONS
- As a member of the senior management team, make key contributions to the formulation of the company's business and digital strategies.
- Set the digital vision and IT roadmap and lead the IT team in effectively executing to achieve GSRN's strategic goals.
- Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the company's goals and evolving needs.
- Participate in strategic and operational governance processes.
- Help determine capital investment parameters, priorities, and risks involving IT to maximize the return on investment.
- Pragmatically shift the organization's focus to a more exploratory / experimental mindset to identify the next big opportunities for the business.
- Ensure broad stakeholder participation in defining GSRN's digital vision and roadmap, sharing ownership of outcomes.
- Balance consideration of new technologies with information resources, human capabilities, and operational innovations.
- Create and maintain an IT strategy that provides the necessary guidelines for supporting GSRN's business strategy but is flexible in how to reach outcomes.
- Align IT investments to address leading / lagging business performance indicators: contribution to revenue increase, margin improvement, customer satisfaction, and engagement, and strategic transformation.
- Ensure the appropriate direction, development, and ongoing enhancement of GSRN's Digital Health platform, leveraging external innovation and strategic partnerships to create a sustainable competitive business advantage.
- Evolve the digital and mobile experience for all GSRN stakeholders.Relentlessly pursue IT disrupters and innovations that will drive the next business success.
- Provide rapid and efficient IT integration and customer connectivity for business transactions (e.g. acquisitions), leading to superior revenue capture and IT end-user satisfaction.
- Oversee an efficient, effective, and transparent IT governance process that is co-owned by clinical and operational leaders.
- Ensure that current and planned IT services and underlying technologies are aligned with company business objectives.
- Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.
- Maintain the most appropriate and effective IT organizational design to support and engage with the business.
- Drive a high-performance IT culture.
- TEAM DEVELOPMENT
- Build strong relationships with business groups and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges, and opportunities.
- Proactively engage with senior business leaders on business strategy and development issues.
- Collaborate closely with internal stakeholders as partners in creating consumer value.
- Cut through the strategic "buzzwords" to get to the heart of challenges and opportunities faced by the business; translate technology capabilities into business language.
- Build alliances with other business leaders, such as HR and Admissions, to jointly deliver business solutions that leverage technology.
- Facilitate alignment of the entire IT resource ecosystem around value opportunities for fluid and dynamic co-creation.
- In partnership with operational leaders, ensure that accountabilities are clear for who will deliver the benefits, and regularly report on achieved versus planned benefits.
- Oversee the planning, design, implementation, and maintenance of IT services that support the company's operations and business applications.
- Enable collaboration and communication across the organization's consumers, partners, and strategic vendors.
- Limit personal involvement in IT operational issues to key items and empower the IT management team to take a key role in leading the IT organization.
- Establish metrics for monitoring IT effectiveness and the impact of IT on the business.
- Use IT to improve relevant operational key performance indicators (KPIs) such as operating margin improvement, service quality, and clinical productivity.
- Establish appropriate service levels and processes to ensure that KPIs are met.
- Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored, and reported.
- Establish a comprehensive technology innovations program to ensure the ongoing focus on game-changing advancement of healthcare through IT.
- Establish and enforce IT policies, processes, portfolio management, development standards, and methodologies.
- Monitor the industry for developments in IT operations and evaluate new tools and service management frameworks for potential implementation.
- Review, recommend, and oversee all vendors and managed service agreements for computing, networking, IT services, and equipment.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Master's Degree in Health/Hospital Administration, Public Health, Business Administration, or related field, or other evidence of substantial business knowledge required
- Work Experience
- 10 yearsCIO experience or equivalent position at an industry-recognized healthcare organization required
- Previous experience in significant change management such as an organizational turnaround or hyper growth situations; experience at a consumer-oriented company required
- Previous experience managing a large sourcing partnership or co-leading a complex business transaction (such as a business acquisition or divestiture) required
- Previous experience in a federated structure with matrixed leadership responsibilities required
- Previous experience and demonstrable leadership in relevant professional associations such as ACHE, CHIME, or HIMSS required
- 2-4 years rotation in a business leadership role with P&L accountability preferred
- Licenses / Certifications
GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM
As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.
To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.
Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.