Reporting to the Ambulatory Operations Manager, you will oversee the business and patient care support functions of the UCLAMattel Children's Primary and Specialty Care office in Santa Monica.
You will be responsible for patient access; financialand budgetary management; care coordination and communication; spacemanagement; facilities management; clinical outcomes; quality and safetyreporting; revenue cycle management; equipment maintenance; inventory controlof medical, office or pharmacy supplies; policy development and deployment. You will also be responsible forrecruitment, interview, selection and training of personnel, supervision, jobreview and analysis, evaluation, counseling and disciplinary action. Works closely with the Pediatric BillingOffice to resolve issues involving outpatient billing.
- Demonstrated supervisory skills, including hiring, training, evaluating performance, initiating corrective action, delegating responsibility, and organizing work flow to accomplish established objectives
- Skill in writing concise and grammatically correct internal directives and memos to personnel to communicate policies and procedures
- Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective, identify relevant concerns or factors, identify patterns, tendencies and relationships, formulate logical and objective conclusions, and recognized alternative and their implications
- Skill in organizing material and information in a systematic way to optimize efficiency and minimize loss
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines, and competing requirements
- Skill in motivating others, stimulating employees to effective action to foster a positive environment and reinforce team building concepts
- Skill in speaking on a one-to-one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures
- Skill in identifying problems such as workflow and internal procedures and make appropriate recommendations or viable solutions
- Ability to back-up staff during staffing crisis situations such as sick leave, vacations, and emergencies.
- Ability to work with minimal supervision and complete assignments in a timely manner
- Ability to maintain composure in situations involving emergencies or heavy workload
- Working knowledge of medical terminology
- Working knowledge of ICD-10 sufficient to code medical diagnosis
- General knowledge of medical insurance providers including HMOs, PPO’s, Medi-Cal, CCS, etc.
- Working knowledge of medical billing and collection techniques by group practices
- Working knowledge of Electronic Medical Record, preferable EPIC
- Ability to handle delicate issues with sensitivity, maturity and professionalism
- Ability to maintain confidentiality of patient medical records and information
- Experience in ambulatory care management in an active group practice environment
- Working knowledge of University policies and procedures involving human resource management
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.