For 75 years, Carolina Casualty has been a premier insurance brand in the commercial auto industry. We specialize in writing liability, physical damage and cargo insurance for trucking, public auto and other commercial markets. Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines writers in the United States.
The culture at Carolina is one of family where your work is recognized and appreciated. If you want to contribute to an organization where you really can make a difference, then search no further. We are looking now to add creative, collaborative, and positive individuals who can add value and quality to our team.
Carolina Casualty is looking for an enthusiastic individual to join our team. The successful candidate will be responsible for providing administrative claims support.
Duties and Responsibilities:
- Set up new claims, gather necessary information from policy systems, enter claim information into claim systems
- Support claim investigations, order police reports,
- Draft and distribute correspondence such as underwriting advisories and client contact letters
- Maintain data and reports and update Excel Worksheets
- Serve as first level of contact for external customer service inquiries
- Notify business partners by phone/email regarding messages, inquiries and claims issues
- Process expense/invoice payments
- Bachelor’s degree preferred
- 2 or more years professional experience
Skills and Competencies:
- Self-motivated and results oriented
- Strong managerial skills with the ability to work independently and as a team member
- Capable of working with internal and external teams and partners
- Superior customer experience skills
- Excellent vendor management skills
- Positive attitude and professional demeanor
- Demonstrated ability to meet deadlines, determine priorities and adapt to changing priorities as needed
- Strong computer skills, including Excel and Outlook, and the ability to master multiple policy and claims