Our Welcome Associates will provide elite client service while answering all inbound calls promptly and accurately during scheduled shift. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries.
WHAT YOU WILL BE DOING
- Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
- Establish and maintain cooperative relationships with our internal and external clients
- Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
- Perform effectively under continuing pressure and with frequent interruption
WHAT WE NEED FROM YOU
- High school diploma or equivalent
- Vibrant personality and a desire to be a team player
- Strong written and verbal communication skills
- Must be comfortable in a high volume call center environment (800 -900 calls per day)
- 1-2 years of high level reception OR call center experience required
- Bilingual Candidates are a plus!
THE PLACE & THE PERKS
United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.
Here are some of the reasons you’ll love working here:
- Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
- Free fruit, soft drinks and coffee
- Convenience store featuring grab-and-go snacks
- In-house Starbucks and indoor/outdoor café with Wi-Fi
- Escape room designed for team-building activities
- Indoor/outdoor putting greens