Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Support associate to work at Fidelity in Jersey City, NJ.
Are you looking for an opportunity to work in a fast-paced, team-oriented service environment that focuses on enhancing relationships and building client loyalty? Are you considered a “go-to person”? If so, Client Service and Support may be right for you.
The Client Service and Support team is a part of the Client Experience Division of Fidelity Investments. Our team focuses on providing World Class service interactions to our clients who utilize the National Financial Service platform for clearing business needs. As a member of our team you will assist our clients with various phone inquiries and transactions pertaining to retirement distributions, checks, wires, journals, account documentation and features, and transfer of assets. You will have opportunities to build working relationships with contacts at external financial firms, as well as with internal business partners.
The Expertise You Have
- College Degree preferred
- 2+ years customer service experience preferred
- 2+ years brokerage operations or financial services experience preferred
The Skills You Bring
- Ability to work in a fast-paced, team environment
- Strong service attitude
- Strong written, verbal and interpersonal communication skills
- Problem solving/analytical skills
- Time management
- Presentation & negotiation skills
- Broad systems knowledge (mainframe & web-based)
The Value You Deliver
- Supporting and addressing client inquires
- Resolving and/or facilitating resolution
- Interacting with business partners and/or contra firms
- Advocating for both, clients and business partners
Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.
Information about Fidelity Investments
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.