**Position Overview:** The Client Service Manger (CSM) position is responsible for managing the execution of the fire service business for key customer accounts in the greater Seattle metropolitan area. **Job Duties:** + ManagesService Contracts for all assigned service customers providing outstandingcustomer satisfaction and customer retention. Through the direct management of serviceaccounts, the CSM serves as the main point of contact for all service product linesincluding: Service Agreements, Time & Materials projects, non-installedpart sales. + The CSMensures the manpower planning and material procurement is provided to ensurethat all customer expectations are met and resolves any customer satisfaction issuesin a timely, professional manner. + For larger,"A" customers, supports customers by working as a team with respective salesrepresentatives in the area by providing job take offs, product application engineeringsupport, estimating and proposing of both projects and service agreements, andperforming customer demonstration and sales support. + For mid-sizedand smaller "B" and "C" customers, manages the accounts in their entirety.Identifies adds, upgrades and escalations to their service contracts and providespricing and support for service projects and T&M work. + Ensuresaccount profitability through achieving planned gross margin levels, billingand collections, and effective cost containment procedures. Skilled at managingall internal accounting and revenue recognition systems and assists with revenueand staffing forecasting activities. Reviews all labor related projectestimates prior to customer proposal and booking. May be required to assist inpricing decisions. May participate on special assignments and/or assist indeveloping and implementing customer training aimed at improving customerknowledge. **RequiredKnowledge, Skills, Abilities, & Education:** + RequiredEducation: High school diploma or GED. + Required Experience: 1+yrs experienceproviding dispatch / service coordination, project support, or installing,programming, engineering, and / or maintaining fire life & safety systemswithin the fire life & safety industry. + Required Travel: 10% + Other Requirements: + Individualmust possess a valid Driver's license in good standing and must be at least 21years of age in order to participate in the required Siemens vehicle plan. + QualifiedApplicants must be legally authorized for employment in the United States.Qualified Applicants will not require employer sponsored work authorization nowor in the future for employment in the United States. **Preferred Knowledge, Skills,Abilities, & Education:** + Bachelor'sdegree preferred in engineering, business or associated technology degree. + Experiencein sprinkler systems (Fire) or access control, intrusion and video systems(Security) + Knowledgeof engineering and programming preferred. + NICETI or II certification within fire systems \#LI-POST **Organization:** Smart Infrastructure **Company:** Siemens Industry, Inc. **Experience Level:** Experienced Professional **Job Type:** Full-time **Equal Employment Opportunity Statement** Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. **EEO is the Law** Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . **Pay Transparency Non-Discrimination Provision** Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf . **California Privacy Notice** California residents have the right to receive additional notices about their personal information. To learn more, click here at https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html .