|Reference # :||20-08753||Title :||Client Tech Support Rep I-|
|Location :||Irving, TX|
|Experience Level :||Start Date / End Date :||09/01/2020 / 12/31/2020|
|Fraud & Dispute Chargeback Specialist|
6 Months plus
Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries. Diagnoses and resolves problems using documented procedures and checklists. Thoroughly and efficiently gather. customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer s experience .