Hands-on experience with Electronic Health Records (EHR) systems, such as Point and Click Solutions, PlatinumEMR, NextGen Ambulatory, etc., is preferred. Experience with Point and Click Solutions is ideal. Experience providing support in a health care environment preferred.
location: Boston, Massachusetts
job type: Permanent
salary: $70,000 - 75,000 per year
work hours: 9am to 5pm
•Advocate for client technology needs, primarily focusing on Student Health Services and Occupational Health departments
•Operate, maintain, troubleshoot and provide expert level support for a wide variety of areas:
•client/desktop systems administration
•client-server and web-based solutions, like Point and Click Solutions
•Participate in multiple service, platform or project teams as a subject matter expert, technical lead, client lead and/or project lead/manager
•Focus on consistently providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
•Ensure appropriate security measures are in place and support audits to maintain HIPAA-compliant status.
•5-8 years' experience in a related technology environment.
•Bachelor's Degree in a related discipline is preferred.
•HDI, MCTS, CompTIA A+/Security+ certificates preferred.
•Must be able to lift moderately heavy equipment (up to 50 pounds).
•Must hold a valid driver's license.
•This position entails being on call and working evening, weekend and/or holiday hours, as needed
•Must follow procedures and keep accurate records of incidents and requests while working in the field.
•Strong writing and organizational skills required.
•Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
•Learn and support new technology quickly.
•Must possess excellent interpersonal communication skills.
•Strong customer service skills absolutely necessary.
•Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
•Interact with all levels of an organization in a professional, diplomatic and tactful manner.
•Work well with external vendors.
•Work well with both primary and dotted line reporting.
•Work productively in cross-functional teams and/or resourcefully and independently as an individual.
•Must possess the ability to work autonomously and maintain control in rapidly changing situations.
•A high level of independent decision making is absolutely required.
•Strong experience with diagnosing Windows and macOS issues required.
•Must be able to troubleshoot software, hardware, and network issues.
•Preferred experience with VMware, Exchange, Active Directory, group policy, and server administration skills including monitoring performance and file permissions.
•An understanding of restricted use data is also required.
•Comfortable with installing, configuring, and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices.
•Experience with current classroom conferencing technologies.
•Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
•Experience with WordPress and web site content management and development.
•Strong experience with a variety of tools commonly leveraged in a complex enterprise environment such as ITSM ticketing solutions, remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and various native and centrally managed encryption solutions required.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.