As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position functions as an assistant by performing and overseeing both office responsibilities and clinic-related duties. This position is not required to provide direct patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
- Functions as primary liaison between physicians and their patients including the scheduling and confirming of appointments, triaging patient calls by evaluating the nature and urgency, returning calls for the physicians whenever possible, and coordinating multiple appointments with other physicians and/or services.
- Assists with the preparation and smooth operation of the clinic by making patient charts and referral letters and coordinating clinic schedule availability, greeting and registering clinic patients, answering patient questions regarding policies, collecting co-payments, coordinating fee schedules, and obtaining medical and insurance information and entering into the data base.
- Maintains accurate and orderly patient medical records.
- Completes initial patient billing process such as preparing charge sheets with procedure and diagnosis codes and entering charges into the computer data base.
- Manages physicians daily office schedule including coordinating meetings with clinical and surgical demands, scheduling surgeries, and arranging lectures for residents and medical students.
- Assists with the preparation of lecture handouts, resident evaluations, slides, and study protocols. Transcribes all dictations, correspondence, clinic reports, manuscripts, meeting minutes, and private patient notes.
- Acts as liaison to medical students and residents by setting up their schedule, communicating about student affairs issues, and keeping files and records on each student.
- Performs daily maintenance tasks such as filing, copying, answering phones, making travel arrangements, and screening and prioritizing mail.
- Orders supplies and equipment, forms, keys, etc.
- Provides data for monthly clinical statistical reports.
Knowledge / Skills / Abilities
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated human relation and effective communication skills.
- Ability to provide care appropriate to the population served.
- Four years of office experience, or equivalency.
- Two years of experience in a medical setting.
- A typing speed of 40 wpm and completion of a medical terminology course may be preferred by some hiring departments.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Listening, Near Vision, Reaching, Sitting, Speaking, Standing, Walking