- Ensures that services meet members', physicians', and internal clients' needs in a changing and competitive health care market.
- Achieves integrated services across the continuum of care and manages and ensures continuous improvement of all clinical practices, services, and operations by designing and implementing systems, processes, and methods to evaluate and improve patient care across the continuum of care.
- Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, TJC, NCQA, federal, state, and local requirements.
- Collaborates with physicians, nursing and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members' and internal clients' expectations.
- Acts as a patient advocate resolving patient care issues.
- Designs and evaluates processes to improve systems and patient care results across the continuum of care.
- Develops and monitors budgets and resource allocations.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff-mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Provides for on going staff development.
- Develops, implements, and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
- Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.
- Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.
- Minimum three (3) years of supervisory experience in ambulatory care or other related clinical area experience.
- Minimum one (1) year as an Assistant Manager of Ambulatory Care (i.e. JC 06020).
- Completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration and one (1) year of supervisory experience.
- Bachelor's degree required.
- A current incumbent in job code 06057 (Manager Ambulatory Care Department).
License, Certification, Registration
- Demonstrated interpersonal and communication skills.
- Knowledge of ambulatory care practices, operations and local, state and federal regulatory standards.
- Must be able to work in a Labor/Management Partnership environment.
- Master's degree preferred.
- May manage specialty departments in multiple office buildings.