Title: Clinical Case Manager
FLSA Status: Non-exempt
Department: Youth Programs, Long Term Residential Services
Reports to: Asst. Director, Long Term Residential Services
Position Summary: Phoenix Hall is a student housing program on Chicago's West Side in the North Lawndale Community. As a collaborative program that houses up to eight students experiencing housing instability between 15-18yrs of age attending high school, the goals of the program are to address housing instability that may impact school achievement and lead to chronic absenteeism, poor grades, or dropping out. The Clinical Case Manager will engage families and students while providing school-based case management and service coordination at The Night Ministry's Phoenix Hall program. Serve as liaison between the school/family/community for youth residents. Family engagement, student referral, and transition planning are prioritized activities of the Clinical Case Manager.
General Purpose: Promote and maintain The Night Ministry's mission to serve and empower young people and their families who are experiencing housing instability and homelessness in programs designed for youth experiencing homelessness, utilizing best practices, including harm reduction, trauma-informed care and family strengthening. Ensure assessment, prevention, and intervention occurs in a timely and efficient manner. Help build and maintain program and community partnerships. Along with senior management, continually evaluate and develop programming to best serve youth.
* Experience providing home-based services, community outreach, and case management.
* Clinical experience in the fields of child welfare, maternal/adolescent health/, family case management a plus.
* Proven ability to complete documentation in a timely manner.
* Must possess strong organizational skills, and excellent oral and written communication skills.
* Must be familiar with community-based resources especially those on and near the West Side of Chicago.
* Must be at ease visiting families in their home setting, demonstrated ability to establish productive rapport with families and ability to handle difficult topics.
* Strong ability to work with school staff, counselors, social workers, and homeless liaisons Must maintain impeccable professional boundaries.
* Must react quickly and demonstrate good judgment in emergencies or stressful situations.
* Must be attentive to group dynamics and thorough with detailed tasks and protocols.
* Must embrace and celebrate diversity among teammates and program participants.
* Awareness and endorsement of harm reduction philosophy and trauma-informed approach to services.
* Must be organized, attentive to deadlines, and able to creatively problem-solve.
* Must possess ability to work cooperatively in a team environment and across all programs of The Night Ministry.
* Provide crisis intervention, facilitate group and individual counseling with students and families.
* Provide case management services to all program participants, by assisting them with day-time and evening follow-up, case planning and service coordination.
* Participate in client recruitment to include outreach at schools, community-based organizations, inter-agency programs, and follow-up upon exit from program.
* Develop and maintain quality relationships with referral resources in North Lawndale and surrounding neighborhoods frequented by students at risk of homelessness, drop-out, and housing instability.
* Conduct scheduled and ongoing assessments of student needs, promote regular school attendance, conduct home and school visits.
* Facilitate and develop age-appropriate support and/or educational groups as needed.
* Complete Case Life Skills Assessment, Educational and Transition Plans at quarterly, semi-annual time frames.
* Facilitate with support from Assistant Director and Program Supervisor, regular family meetings and end-of-year housing assessment.
* Establish and maintain a visible presence in programs, requiring variable nighttime, early morning, and weekend hours
* Assist young adults' transition into aftercare or adult services as needed, including family reunification, transitional living, college, vocational school, military or other safe and stable living arrangement.
* Enter program case notes and documentation in database as required. Accurately and consistently document monthly program activities, in accordance with Night Ministry policies and requirements of funding sources.
* Work with volunteers and interns, including service projects, groups and activities.
* Complete monthly case management reports, and provide any anecdotal information on program impact and outcomes as requested.
* Attend required agency and program orientation, initial and ongoing trainings, team meetings, quarterly agency All-staff meetings, trainings and other meetings as required.
* Maintain certification in CPR, First Aid, and Blood Borne Pathogens, and CPI (Non-violent Crisis Intervention) according to the schedule of trainings provided by the agency.
* Meet regularly with supervisor for clinical and administrative supervision.
* Represent The Night Ministry and its client population through advocacy with other organizations, congregations and community groups when requested; encourage community involvement to address needs of homeless students.
Participate in fundraising, community education, community outreach, and advocacy activities and media opportunities as possible, in cooperation with The Night Ministry's Development and External Relations Departments. Must act as a representative of The Night Ministry at all times, and be an example to staff, residents, volunteers, and community members.
* Take initiative, and perform other duties as assigned.
Essential skills and experience:
* Master's Degree in Social Work, Counseling, Marriage and Family Therapy, or related field
* Minimum of 3 years' experience working with at-risk youth
* Ability to work with a flexible schedule, including some evenings and weekends
* Must have a valid driver's license and good driving record, and access to a reliable vehicle.
* Must pass criminal background check
Reporting to this position: none
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; climb stairs; crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move 20 pounds and drive an automobile and 15-passenger van. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
* Work environment: The noise level in the work environment is usually moderate, but may significantly vary at the different locations required in this job.
Compensation: position offers an hourly salary with benefits package.
General sign-off: The employee is expected to adhere to all organization policies