Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Department of Psychiatry ER(MSH)- Req Number:79944
Job Title:Clinical Crisis Manager
The Clinical Crisis Manager of CPEP and MCU is responsiblefor the management of the Department of Psychiatry Crisis Services by promotingquality and ongoing education of staff through specialized initiatives and thepromotion of quality care through evidenced based practice and recoveryoriented practices. This includes, butis not limited to, the management and development of a crisis response system.
The Clinical Crisis Manager of CPEP and MCU collaborateswith multiple professionals to support and coordinate the provision/managementof clinical crisis services, education to staff and recipients, and regulatory compliance. He or She works closely with the Director ofAcute Care Psychiatry and Associate Director of CPEP and MCT and staff ininsuring that the service maintains the highest standards of quality patientcare, staff competency and compliance.
Associate Director of CPEP and Mobile Crisis and DivisionDirector of Acute Care Psychiatry
Directing the improvement of recovery oriented, personcentered and culturally competent crisis services in communities designed tostabilize individuals in psychological distress and engage them in the mostappropriate course of treatment.
Principal Dutiesand Responsibilities
Management of Qualityand Performance Improvement:
Develops, implements, and maintains professional andhospital standards to support outcomes-based care and evidence-based crisisresponse management.
- Provides clinical leadership in the provision ofrecovery oriented crisis services in accordance with program objectives, clinicalguidelines, procedures and standards.
- Ensures accuracy, quality and efficiencystandards are met with regards to clinical documentation.
- Identify, implement and monitor a behavioralhealth crisis intervention system that is recovery oriented, person centeredand culturally competent.
- Ensures that the crisis service delivers traumainformed care to reduce emergency room visits and inpatient hospitalizations,maintain recipients safe in the community and reduce risk of future crisis.
- Coordinates information sharing amongclinicians, recipients and involved family members to resolve and reduce risk.
- Builds community partnerships to ensureclinically appropriate referrals to programs, clinics, and other communityresources.
- Builds partnerships throughout the Mt. SinaiHealth System to ensure overall patient management and that programs within thesystem supports excellence in the delivery of patient care services.
- Develops, implements and oversees NYS and NYCpilot project in collaboration with Performing Provider System (PPS) toevaluate elements of the emerging Crisis Management System for NYS. The goal is to improve the quality of crisisresponse in order to maximize the provision of crisis services.
- Works closely with leadership throughout the Service,Department of Psychiatry and other hospital departments to insure that thehighest expectations of regulatory and professional standards are met for theservice and its recipients.
- Provides presentations for internal staff toincrease awareness of hospital crisis services.
- Maintains, reviews and updates MCU policies inaccordance with hospital, professional and regulatory standards.
- Provides clinical and administrative supervisionto a team of fifteen clinical members of MCU and CPEP and social work studentsto ensure optimization of clinical services and appropriate MCU coverage.
- Manages clinical liaise with Crisis ResidenceManagement, ensures safety and regulatory compliance of referred residencethrough clinical management of its cases.
- Supports the overall strategic goals of theHospital and the Department of Psychiatry.
- Reports significant events to the appropriateregulatory agency and internal hospital system, and tracks corrective actionplans to completion.
Management ofBehavioral Health Crisis Services
- Supports the clinical leadership in thedevelopment of interdisciplinary and social work standards relevant to thescope of practice.
- Assesses staff educational needs and developsin-service and specialized clinical training initiatives programs incollaboration with the Department of Psychiatry.
- Participates in the Department of Psychiatry’sperformance improvement activities.
- Provides individual and group education asneeded to meet corrective action goals.
- Ensures compliance for crisis servicesoperations based on professional standards, JCAHO standards, performanceimprovement data and regulatory agencies such as JCAHO, Office of MentalHealth, etc.
- Insures all personnel are appropriatelycredentialed, competent and complete ongoing educational programs as required.
- Collaborates with the Department of Psychiatryto address staffing needs, labor relations matters, employee corrective actionand appraisals.
- Monitors CPEP and MCU visit volume and providesmanagement to maximize levels of services for crisis operations and outcomemeasures.
- Membership in social work and health relatedprofessional organizations.
- Participates in hospital committees and otherforums, advancing both professional social work practice and the patientunit/services.
- Remains current in legislative, ethical,regulatory and clinical issues.
- Attends continuing education forums and obtainsCEUs in social work or health-related topics.
- Is open and responsive to the diversebackgrounds and experience of other people and promotes an environment that issensitive to cultural diversity.
- Licensure: Current NYS license as a LicensedClinical Social Worker
- Master’s degree in social work
Work Setting:Exposed to a variety of clinical conditions, and environmental settings.
Shift : Full-time
Primary Location: New York-New York