Working for Metrocare isn’t just a job. It’s a career whereyour skills and passion for delivering quality care makea positive difference to the individuals that we serve.
ABOUT METROCARE:Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.
The Clinical Manager III Substance Use Services provides clinical oversight of the team that provides chemical dependency services to persons with substance use disorders in an effort to promote a healthier lifestyle and sobriety. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, recovery support services, and continuity of care. The Clinical Manager is also responsible for developing an on-call rotation and being available to staff. The CM III ensures all programs sustain any required licenses, adhere to documentation requirements via routine program audits, and comply with all payer documentation and data requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)
- Manage the day-to-day operation of the team or program according to a business profit-center model
- Achieve monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses
- Ensures the team complies and meet agency performance metrics i.e volume, late charting, etc
- Ensures the team meets all contractual performance measures, including but not limited to abstinence, employment, housing, legal, and ongoing services and support post treatment
- Manages the fiscal operations of the program including annual planning and develops monthly status reports. Collaborates with the business manager as needed or required.
- Reviews current status of customer accounts to identify billing and processing problems in a timely manner. Reports any concerns or problem areas to supervisor and business manager.
- Ensures program staff remains current on required training records and files.
- Maintains knowledge of and complies with established policies and procedures including government, insurance and third-party payer regulations/contractual requirements
- Attends administrative meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Fosters an environment of continuous quality improvement. Ensures that an on-going CQI process is developed and implemented and provides leadership to the CQI process.
- Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
- The position ensures that there are adequate systems in place that define and monitor intake, service planning, on-going treatment, medical records and transfer/discharge.
- This position collaborates with upper management to determine provider productivity benchmarks, and monitors staff compliance.
- Keeps the direct supervisor – Operations Manager aware of all issues that confront any team or program
- Perform routine audits to ensure that treatment and documentation are performed in accordance with HHS and other contractual requirements
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
- Understanding of HHS Substance Use TAC requirements
EDUCATION AND EXPERIENCE:
Masters degree in psychology, social work, or other health science related field. Experience in directly providing or overseeing substance services required. Independent licensure as LPC, LCSW, or related independent licensure preferred. –OR- Active LCDC licensure and at least 2-3 years of management experience.
- Ability to organize work flow and develop efficient clinic procedures
- Ability to manage change and motivate employees to achieve standards
- Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals
- Ability to understand financial statements and manage a budget
- Ability to detect operational shortcomings and develop solutions to correct problems
- Ability to be customer-focused and to build and maintain customer relations and overall business success
- Intermediate level on MS Excel, Email and word processing programs
- Ability to utilize Internet for resources.
- Organizational & time management abilities.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.
- In-county travel is required daily.
- No overnight travel required.
**NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES**
Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
- The noise level may vary between low and mild.
- The work environment should not be unusually hot or cold.
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:
- Medical/Dental/Vision Paid Leave Paid Holidays Employee Assistance Program Retirement Plan, including employer matching Health Savings Account, including employer matching Professional Development Allowance Bilingual Stipend – up to 6% of the base salary Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No calls from staffing agencies or independent recruiters