HR Data Analyst at ICONMA, LLC

HR Data Analyst

Location: Phoenix, AZ

Contract Type:  12 months 

Benefits: Medical, Dental, Vision, Life Insurance and 401k are available

Description/Required Skills:   

• Will be doing reporting and data analysis, HR background with reporting, needs to know how to use technology.  In this position, you will be looking at all the employees who have been positive regarding COVID and have to cool off. Enter those names in spreadsheets, need to know how to do vlook-ups and other excel formulas. Detail oriented, Excel navigation.

The Life Event Services (LES) Consultant is responsible for delivering COVID-19 event support to managers and employees through a variety of channels which may include telephone and email. Role can require case writing in which the resource would be responsible for outlining a case previously completed. This case would then be presented to the executive team, therefore attention to detail is crucial. Role can also require benefits administration. This position would follow up with contractors and full time employees affected by COVID-19 to ensure solutions and support are being provided.

The role requires consultants to: Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions solve problems and make formal recommendations in a time sensitive environment. Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills. Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool. Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event.

Required Skills
• Experience working in HR and data analysis and reporting
• Must have a college degree
• Experience with taking calls, talking to employees and resolving issues
• Experience working with highly sensitive and confidential information
• Adapts to change quickly and is proactive to remain current in all trainings and business updates
• Ability to manage risk while ensuring optimal value and outcomes are achieved
• Demonstrates a sense of commitment to work, and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
• Takes ownership until all outstanding issues are followed through to conclusion
• Ability to concentrate on a task, despite interruptions, and competing demands
• Possess effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly
• Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport and confidentiality
• Demonstrated track record of delivering exceptional Customer/Client Service
• Proven experience in researching, documenting, and escalating issues as required
• Excellent verbal and written communication skills – must be able to understand and explain complex topics to lay people in clear, concise and understandable terms
• Proven team player but able to also operate independently
• Experience working in multiple information systems simultaneously and solid general database knowledge with the ability to multi-task & toggle into various systems
• Strong prioritization and time management skills
• Microsoft Office suite - Excel, Word, PowerPoint

 As an equal opportunity employer, ICONMA prides itself on creating an employment environment that
supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual
orientation, citizenship, or disability