Clinical Support Supervisor
Interior Community Health Center is a small mission-driven Federally Qualified Health Center (FQHC). One years’ supervisory experience is required. One years’ recent nursing or direct licensed or certified care experience in an outpatient family medicine setting also preferred. Our small setting requires managers and leaders who “roll up their sleeves” as we are all working managers. If you are used to delegating and overseeing, that experience is inconsistent with the needs of our organization.
This position serves as middle-level manager over clinical support employees and ancillary-related clinical activities. Position is predominantly supervision, training, and oversight of employees and clinical support/nursing systems/procedures with limited direct skilled nursing.
- Associates or Bachelor’s degree in Nursing required. Current Alaska RN License. Current certification in BLS.
- One years’ supervisory experience is required; two years’ experience preferred. One years’ recent nursing or direct licensed or certified care experience in an outpatient family medicine setting also preferred.
- Orients, trains, supervises, monitors, evaluates, and as necessary, coaches Clinical Support Staff (CSS, e.g.: CNAs, MAs, CMAs, LPNs) and Patient Advice Nurse.
- Proactively ensures adequate level of staffing based on provider/patient panel.
- Orients and trains new clinical support team members.
- Ensures that clinical support staff stay within their scope of practice, and that duties are completed according to clinic protocols and standards.
- Ability to perform CSSI (rooming and screening patients), CSSII (coordinating, tracking, and recalling patients; completing care-related documents; and performing basic family medicine procedures), and CSSIII (IV starts) duties, plus basic patient triage and hospital discharge tracking and follow-up.
- Monitors medical appointment schedule and patient flow; resolves issues with flow.
- In conjunction with the Operations Supervisor, Patient Services Supervisor, and others, develops and revises clinical policies and procedures to maintain and improve clinical systems of care.
- Serves as point of contact for external health and human service providers and patient concerns and/or complaints; resolves patient concerns and complaints.
- Oversees, implements, and coordinates with Human Resources Officer and CMO, employee health activities including vaccinating employees.
- Participates as part of the Center’s leadership and operations teams in implementation, evaluation, and feasibility of expansion in health services, programs, and maintenance of NCQA recognition as a Patient Centered Medical Home.
- Participates in meetings, including continuous quality improvement.
- Reviews terminations of care for care in progress.
- Remains current with standards of primary health care practice.
Knowledge, Skills and Abilities
- Competence in working with racially and ethnically diverse populations.
- Pediatric and adult injection skills.
- Phlebotomy skills.
- IV skills preferred.
- Computer hardware and software skills.
- Knowledge of common medical practice equipment.
- Knowledge of common outpatient medical documentation.
- Knowledge of common office equipment (copier, fax, printer, etc.)
- Excellent oral and written communication skills.
- Ability to organize and prioritize tasks.
- Ability to work under pressure.
- Strong attention to detail and problem solving skills.
- Ability to work independently and as a team member.
ICHC offers excellent benefits including:
- 35 paid days off
- Life Insurance
- Long term disability
- 401k plan with employer contribution
- And more!
- This position has supervisory responsibilities
- Chief Operating Officer