Full stack troubleshooting of the Verkada platform including, network, hardware and software.
Provide best practice design and integration expertise to enterprise customers.
Communicate technical matters to customers both orally and in writing.
Own customer issues from creation to resolution.
Collaborate with Engineering and Product teams to test new products and identify bugs.
Write technical knowledge base articles and whitepapers.
Build tools and processes that will scale.
Strong understanding of network fundamentals HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, firewalls and software systems.
Experience working with Linux, APIs, Python or other coding languages are a plus.
Outstanding written and verbal communication skills.
Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment.
Demonstrated problem-solving skills and attention to detail.
Bachelors or Masters degree in related technical discipline Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited college.
1+ years professional or internship experience in a technical or IT related role preferred.
Industry certifications are a plus CCNP, CCompany, CCNET, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, Network+, A+.