Katten is a firm of first choice for clients seeking sophisticated, high-value legal services in the United States and abroad. Our nationally recognized practices include corporate, financial services, litigation, real estate, environmental, commercial finance, insolvency and restructuring, intellectual property, and trusts and estates. Our more than 650 attorneys serve public and private companies, including a third of the Fortune 100, as well as a number of government and nonprofit organizations and individuals. We provide full-service legal advice from locations across the United States and in London and Shanghai.
Under the direction of the Regional Credit & Collections Manager and according to established Firm policies and procedures, the Collection Specialist is responsible for monitoring on a daily basis the collection and follow-up of aged client receivables for a variety of attorneys’ practices in the US and abroad. This position requires considerable telephone contact. Maintains professionalism and strict confidentiality in all client and Firm matters. Duties to include but not limited to the following:
Meet with attorneys to review their receivable inventory status and discuss the collections of aged receivables and high ratio of unbilled time.
Contact and follow-up with clients with aged receivables on a daily basis. Discuss nature of outstanding balance; provide any and all backup to client to confirm balances and expedite payments; discuss remittance terms; offer/recommend payment plans to satisfy outstanding balance, with management approval.
Develop and maintain on-going professional working relationship with clients to ensure account remains in current receivable condition.
Create and record detailed notations daily in automated collection system regarding status of collection activity; schedule when to follow-up with clients and attorneys; run daily reports and prepare dunning letters.
Investigate and analyze client payment history through CMS-related reports to determine the next level of follow-up needed, review payments received and posted to client accounts; assist the Accounting Department with cash application if required.
Analyze monthly Aged Receivables Reports to identify those clients who need to be contacted.
Notify the Regional Credit & Collections Manager and attorney of any invoice/balance being disputed by client.
Create professional partnerships with attorneys and client representatives to increase the collection effort.
Collaborate with billing staff to ensure accuracy and timely transmittal of invoices.
Assist in the preparation and compilation of required documents from client account in order to forward to outside counsel, as needed.
Partner with billing department to identify and coordinate resolution of e-billing issues associated with assigned client inventory.
Responsible for the review and creation of analytical receivable reports and various spreadsheets.
Bachelor’s degree (preferred) in Accounting, Finance, or equivalent; or four or more years collections experience preferably in a large legal or professional services firm; or equivalent combination of education and experience.
Computer proficient with knowledge and experience working in Accounting database systems (CMS, ARCS), Excel, Outlook, and MS Word is highly preferred. Data entry skills with 85% accuracy preferred. Excel skills with 85% accuracy. Business Communications Writing Sample will be administered.
Excellent interpersonal, verbal, and written communication skills. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information, and maintain effective relationships with a diverse group of attorneys, clients, staff, and outside contacts.
Analytical skills with an aptitude for detail and accuracy in order to conduct comprehensive analysis of complex billing and payment discrepancies, working with multiple systems/reports on a daily basis, and managing the receivables’ status of multiple clients.
Exhibit high degree of initiative and critical-thinking skills in managing multiple priorities. Proactive with excellent troubleshooting, problem resolution, and follow-through skills.
Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish detailed information in report format, written correspondence, e-mail or verbally.
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities.
Ability to perform mathematical calculations and apply mathematical concepts when computing, reconciling balances, verifying debits and credits, and preparing various accounting reports for the account receivable collection process.
Ability to occasionally retrieve and distribute files, written documentation, or office supplies weighing up to 10 pounds.
Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.
We offer an outstanding benefit package which includes: medical/dental, 401k with employer contribution; transportation fringe benefit program; back-up care option; generous paid time off policy; and long-term and short-term disability policies.
Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.