The Collections Specialist on limited duration basis is responsible for collections issues from the existing SMFL customer base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
The Collections Specialist is responsible for monitoring accounts to identify overdue payments, contacting all deliquent accounts within the SMFL portfolio, issuing Demand and Default Notices as needed, keeping accurate records and reporting on collection activity. The Collection Specialist would work closely with the Asset Management, Credit and Sales teams on deliquent customers that are seeking assistance via restructuring of their contractual obligations. The Collections Specialist will also assist the Accounting department to reconcile billing issues or payment misapplications. Reports to the Asset Manager.
- Reviewing open accounts for collection efforts.- Making outbound collection calls in a professional manner while keeping and improving customer relations.- Collect customer payments in accordance with payment due dates.- Identify issues attributing to account delinquency and discuss them with management like customers to be placed on hold or sent to outside collection agency, customers that may benefit from payment deferrals or whole term debt restructuring, etc.- Work closely with the Asset Manager on those accounts that trending towards repossession. - Identify issues with billing, pricing, systems, etc. and escalate as needed including assisting the Accounting Department to resolve any billing or payment misapplication issues.- Maintain and document communication with customers, this includes updating all customer comment logs, drafting and sending all Demand, Default and other Notices to delinquent customers.- Prepare reports for management.- Work with other departments to ensure that client/customer expectations are being met.
- Knowledgeable of lease management systems (Aspire, Sungard Ambit Asset Finance, or similar application systems).-Strong communication skills with internal and external and both writing and interpersonal. Maintain professional attitude toward the customer, especially in the difficult situation. - Need to have strong skill to manage expectations of both internal and external stakeholders and provide a timely response-Ability to work independently and to adapt to a fast changing environment. - Ability to multitask and work under pressure under time constraint.
- 2- 5 years collections experience. Collection experience in leasing industry is a plus- Preferred BA / BS (or equivalent experience)- MS Office (Word, Excel, Powerpoint), Lease application (Aspire, Sungard Ambit Asset Finance, or similar application systems), Tvalue (or any other lease calcualtion application)