The Service Tech III – Plumbing (senior level) serves as a front-line resource to service technicians through technical support and provides guidance and training to other technicians. Responsible for commercial boilers & plumbing installation, maintenance and repair of large or small commercial equipment.
Reads blueprints and drawings to understand or plan the layout of plumbing, waste disposal or water supply systems. Cuts, assembles and installs pipes and tubes with attention to existing infrastructure (e.g. electrical wiring). Installs and maintains water supply systems.
Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.
Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.
- Diagnoses boilers & plumbing issues through observation, testing and setup as required by trade/position. Performs disassembly and reassembly of large or small commercial equipment to perform trouble shooting. Performs planned maintenance and inspections as indicated in the service agreement.
- Handles the following plumbing repairs: stoppages/cabling, pumping and backflow testing/repair/replacement, fixture install/replacement and general troubleshooting or repair, domestic water/sewer or storm water leak/repair, fixture rough in, pump replacement/repair, leak locating/line tracing, hydro jetting and camera.
- Responsible for water heater maintenance/troubleshooting/replacement and boiler maintenance, boiler pumps and circulating, boiler controller, troubleshooting and system installation.
- Completes service contracts, quoted projects and demand service calls as directed. Develops long-term relationships with customers and explains work performed to the customer's satisfaction. Communicates and documents project status to all project stakeholders.
- Serves as a front-line resource to service technicians through technical support. Coordinates the work of subcontractors, and trains and provides guidance to technicians.
- Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects. Reviews job contract specifications and assists with installation plan. Coordinates work so it aligns with the project and start-up schedule.
- Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
- Completes documentation of invoicing data based on hours worked and materials/equipment used to complete the service.
- Maintains equipment, tools, and inventory stock on service vehicle.
- High School Diploma or GED required.
- Two-year technical degree in related field is preferred.
- Must possess required registrations, professional licenses and/or certifications as required by the position.
- 5-7 years of experience as a Service Technician.
- Required plumbing repair skills: stoppages/cabling, pumping and backflow testing/repair/replacement, fixture install/replacement, general troubleshooting and repair, domestic water/sewer or storm water leak/repair, fixture rough-in, pump replacement/repair, leak locating/line tracing, hydro jetting and camera.
- Required water heater skills: planned maintenance, troubleshooting and replacement.
- Required boiler skills: planned maintenance, boiler pumps and circulating, boiler controller (external), troubleshooting and system installation.
- Must have advanced knowledge of service processes, techniques and codes.
Must be able to read schematics and blue prints.
Performs as self-managed individual.
- Professional demeanor, solid interpersonal skills with good written and oral communication capability.
- Demonstrates strong business ethics at all times.