Answers all incoming calls and transfers calls to appropriate department. Supplies information to callers and keeps a record of calls placed. May perform clerical duties, receive visitors, and schedule appointments.
- High school diploma or equivalent
- Must demonstrate the ability to work well under pressure and handle complaints in an objective manner
- Excellent customer service skills required
- Excellent computer skills required
- Previous switchboard experience required
- Switchboard experience in a hospital setting preferred
C. Licenses, Registrations, or Certifications