COMMUNICATIONS SPECIALIST at Mercy Flight Central Inc

Description

Job Summary

The Communications Specialist acts as the first point of contact for customers requesting transports and for general business calls. They are expected to perform their duties pursuant to the standards as set forth by company management. 

Summary of essential job functions

• Work closely with pilots, air medical crews, administrators, and peers to provide support functions to safely and efficiently facilitate air medical transport requests
• Must be able to professionally and efficiently interact with hospitals and EMS agencies to relay information
• Must perform in a fast-paced environment presenting challenges that require quick thinking and response, multitasking for emergent and non-emergent telephone calls and transport requests
• Mandatory participation in company Quality Management program
• Ensure accurate and timely completion of instructions from management
• Maintain excellent working knowledge and adherence of company policies and procedures relating to communications and flight / mission operations
•     Accurate and timely flight following
•     Prompt completion of appropriate flight notifications and flight related 
•     documentation
•     Accurate and timely completion of assigned “Shift Duties and Responsibilities”
• Must be able to work in an environment with minimal to moderate physical and psychological stressors
• Must be able to transmit clear and concise messages over telephone, public address, and radio systems
• Must maintain proficiency and currency in accordance with company training programs
• Participate in shift briefings
• 100% attendance at company / department meetings
• Must report to work well rested and on time
•     Must have a minimum of ten (10) hours rest prior to the start of any scheduled shift
•     Outside employment is not discouraged, however employees may not work at 
•     another place of employment within the eight-hour pre-shift period
•     Perform general housekeeping duties to insure cleanliness and functionality of work 
•     area

Minimum Requirements:

• Minimum one (1) year public safety communications experience (preferred)
• Minimum one (1) year certification as EMT, EMD, or NAACS (preferred)
• Maintain proficiency and currency according to the standards of:
• National Incident Management System (NIMS) ICS-100, ICS-200, and ICS-700 (preferred)
• FAR 135 Communications Specialist Training (as provided)
• Possess basic computer competency and keyboarding skills
• Be proficient with basic data entry
• Be able to “multitask” (simultaneous telephone / keyboarding / voice transmission skills)

Requirements

Minimum Requirements

• Minimum one (1) year public safety communications experience (preferred).
• Minimum one (1) year certification as EMT, EMD, or NAACS 
• Maintain proficiency and currency according to the standards of: 
•     NYS EMT, EMD, or NAACS 
• American Heart Association or American Red Cross “professional rescuer” (or equivalent) CPR certification
• National Incident Management System (NIMS) 
•     ICS-100
•     ICS-200
•     ICS-700
• FAR 135 Communications Specialist Training (as provided by aviation vendor)
• Possess basic computer competency and keyboarding skills
• Be proficient with basic data entry
• Be able to “multitask” (simultaneous telephone / keyboarding / voice transmission skills)

Abilities Required

• Must be able to sit for extended periods of time
• Employee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typing
• Due to the safety sensitive responsibilities - must be able to read, write, understand and fluently speak the English language

Company Information

Mercy Flight Central operates BK-117 aircraft out of our Canandaigua, Syracuse and Rome area locations. Through a comprehensive and aggressive continuing education program, we are able to maintain high standards within the Air Medical transport industry. MFC is currently utilizing a HAL S3201 Advanced Tetherless Patient Simulator to enhance our simulation based education. Our education program prepares the air medical provider to use and understand our state of the art equipment; to include Terason portable ultrasound, Zoll X series cardiac monitor, and Hamilton T1 ventilator

Equal Employment Opportunity

Mercy Flight Central provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.