Building Strong Shelter Relationships for Success of Program:
- Work with animal control officers and other staff to manage complaint calls in a way that aligns with the program.
- Train customer-facing shelter staff to be mini-subject-matter experts and educate the public about community cats and the CCP.
- Attend shelter meetings monthly to field questions and provide updates.
- Collect stories, photos/videos to showcase successes of the program, with an emphasis on representing community residents and their cats.
Identify and Prioritize Needs for CCP Cats:
- Conduct regular rounds of the shelter to identify cats that qualify for the program, identify them as such on cage cards and in the shelter database, contact the person who brought in the cats, and arrange for surgery and drop-off date.
- Schedule TNR date to target the remainder of the colony based on RTF location.
- Work with intake/front desk staff to talk to public about the program and divert intake of community cats whenever possible, particularly those that are already ear-tipped.
- Work with shelter staff to resolve conflicts/complaints from the public, including visiting colony locations and implementing solutions using deterrents, suggestions for moving feeding stations, etc.
- Use shelter data to identify areas of highest intake and implement system for prioritizing and managing such areas.
- Answer dedicated hotline and email accounts in a timely manner to address citizen issues and requests for TNR.
Maintain relationship with clinics providing surgeries for CCP cats:
- Transport cats to the clinic in a timely manner. Ensure that cats are organized by colonies and properly labeled including any medical concerns, relaying any relevant information to the medical team and other staff.
- Communicate with vet staff as well as caregivers regarding medical cases, treatments, etc.
- Schedule spay/neuter appointments for the clinic for individual clients and additional.
- Pick up cats from the clinic and return them to their colony per schedule.
- Clean the clinic area when cats stay overnight.
- Work with the shelter and veterinary staff to ensure that there are no scheduling problems.
- Ensure that clinic policies and CCP program and procedures are being accurately followed.
- Follow appropriate invoicing procedures to ensure providers are paid within the requested time period (may be 2 weeks or 30 days, for example)
Recruit and Support Trappers Working with the Program:
- Keep traps in working order, clean and clearly marked with Best Friends tag.
- Accurately input data entry to online database for cats that come through the program.
- Experience in interacting with the general public (customer service) preferred. Demonstrates approachability when dealing with the general public.
- Knowledge of cat health issues, behavior, handling and care; comfort level working with all cats, including those with health concerns/conditions, some of which may include a variety of zoonotic diseases.
- Resourceful, "roll up the sleeves" attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically and demonstrate flexibility to persist until goals are achieved.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Ability to work effectively inside a municipal shelter.
- Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job is a team player, personable, professional, upbeat and energetic, takes the initiative, and uses tact and diplomacy.
- Demonstrates personal accountability to ensure that all responsibilities are completed effectively and in a timely manner.
- Ability to work independently and use judgement within established guidelines.
- Proven written and verbal skills. Spanish speaking/writing a plus.