VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for a talented and motivated Concierge Lead Associate who can grow with us at our new location in Cinco Ranch, TX, opening in 2020.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of your compensation.
The purpose of this position is to provide assistance to the Member Services Director and drive the Concierge team. The Concierge Lead will provide consistent quality service, accurate information regarding all areas of club operations, and monitor Member Services desk policies and procedures. The Concierge Lead embodies the WE SERVE culture and is empowered to build strong relationships and create exceptional experiences for members and guests.
- Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
- Excellent phone skills; ability to handle intermittent heavy phone calls.
- Efficient, well-organized, able to handle a variety of duties simultaneously.
- Strong background in problem solving, selling and quality service skills.
- Previous customer service experience.
- Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
- Ability to work in a multi-faceted organization.
- Professional image through dress, posture and poise.
- Assertive with outgoing personality.
- Ability to take initiative in numerous member responsibilities.
- High School Diploma or equivalent skills gained through experience.
For more information, please visit our website at www.villasport.com