As a member of the Contact Center Team you will interact with current and prospective members with the goal of establishing, building and/or enhancing business relationships. You'll assist the Contact Center team in attaining and exceeding established member service goals.
- Cross-sales of credit union products / services, minimizing member wait times, providing superior credit union services to members in a professional and efficient manner, maintaining high levels of member satisfaction and service quality, expanding credit union member base by using effective sales techniques.
- Conduct basic and highly complex account transactions and requests that require great attention to detail. This includes, but is not limited to, interviewing loan applicants, processing loan applications, disbursing loan proceeds, performing, share to share transfers, new account openings, account closures, death claim processing, debit/credit card maintenance, wire transfers and ach originations.
- Previous Call Center experience OR Two to Four years in customer service, retail, banking or financial services industry preferred.
- Bi-lingual (Spanish) preferred.
40 hours per week, Monday - Friday with 2-3 Saturdays per month
M/F Disabled and Vet EEO/AA Employer