Do you have what it takes to exceed our customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.
ABOUT SKILLS FOR CHICAGOLAND'S FUTURE
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.
Why utilize Skills for Chicagoland's Future as one of your job search sources?
Skills is free for job seekers. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. As you move through the hiring process, Skills is your advocate with the hiring company.
Hiring Company: BMO Harris Bank
BMO Harris Bank provides a broad range of personal banking products and solutions through over 600 branches and approximately 1,300 ATMs in Illinois, Wisconsin, Indiana, Kansas, Missouri, Minnesota, Arizona and Florida. These include solutions for everyday banking, financing, investing, as well as a full suite of integrated commercial and financial advisory services. BMO Harris Bank's commercial banking team provides a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. We partner closely with BMO Private Bank who serve a full range of client segments, from mainstream to ultra-high net worth, with a broad offering of wealth management products and solutions offered through offices across the United States.
Position Description: Contact Center Associate
At BMO Harris Bank, the customer is always front and center. That's why we're focused on providing them with sound financial advice through meaningful conversations. In this role, you'll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you'll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.
As a Customer Contact Center Associate, you will:
- Act as a first line of contact and trusted consultant to our customers
- Understand our customers' needs and recommend the right products and services to meet them
- Use critical thinking to remain solution-focused and recognize the big picture
- Identify opportunities to help our customers and grow our business
- Receive extensive coaching and training to prepare you to be successful in this role
- Positive, enthusiastic attitude, with strong people skills
- Experience in customer service roles
- Shift hours - 11:00 PM - 7:00 AM
- The ability to multi-task, with above-average computer skills
1200 East Warrenville Road
Naperville, Il 60563
For more information about Skills for Chicagoland's Future, and to view additional roles Skills is currently placing unemployed/underemployed job seekers into visit www.scfjobs.com.