Enters data into computer system for production of documents for the International Division, the various Resorts, Customer Service and Cancel Save Department.
Keeps track of data and source documents received, then compiles, sorts and verifies accuracy of contract data to be entered.
Contact preparers of source documents to resolve questions, inconsistencies or missing data.
Input data from source contract documents into computer following format of program entering necessary codes, and making necessary corrections to information entered. Record completed work and respond to inquiries regarding entered data. Transfer entered information into database.
Files or routes source documents after entry.
Print and prepare documents for mailing by highlighting, marking where owner, witness and notary sign and stamp documents and input proper mail out code.
Handle customer phone calls regarding documents.
Special projects as designated by the manager or lead.
No Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Detail oriented with excellent follow up skills
Ability to define problems and collect data
Strong communication skills: written and verbal
Demonstrated ability to take initiative and work independently, as well as part of
Working knowledge of Microsoft Office applications
Must be able to multitask
Highly motivated self-starter
Excellent telephone skills
Must be organized and demonstrate excellent time management
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Timeshare experience a plus.
Ability to follow detailed instructions and correspond effectively in verbal and written form. Ability to read and interpret documents. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Bilingual in English and Spanish/Portuguese a plus.
Basic skills of addition, subtraction, multiplication, and division, common fractions, and decimals along with basic algebra.
Ability to carry out detailed written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to reach with hands and arms and talk or hear. The team member frequently is required to sit and use hands to finger, handle, or feel. The team member is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.