TRC believes good customer service is the backbone of any successful business - when you treat your customers well, you will succeed. We are currently hiring 5 Call Center Agents for our client's Customer Care Center in Batavia, IL. Our client is a growing waste disposal, collection and recycling company for residential, commercial, industrial and construction customers. Customer Service Representatives will interact with customers to provide information in response to inquiries about services and products. Our client is looking for people who are passionate about giving great customer service, every time.
All our positions are contract to hire and we are looking for individuals who want to make a career with our client.
Schedule: Monday-Friday 8am-5pm | all interested applicants must will both willing and able to stay past their shift if call volume is high
- Personable, outgoing, and someone who likes to engage with others.
- Someone who wants to make sure each customer is taken care of - even if that means you need to search for an answer.
- Punctual, reliable, someone who does not like to miss work
- Team players with great attitudes
- Active listeners and great communicators (both written and oral)
Essential Duties and Responsibilities:
- Respond effectively and courteously to customer service inquiries, requests or complaints
- Return all customer calls in a timely manner
- Research and resolve customer issues
- Data entry of service and route data for billing and scheduling
- Assist with reinstatement of customer accounts, process reinstatement paperwork and process collection letters for mailing as needed
- Responsible for setting up new accounts from Service Agreements; accurately maintaining proper flow of paperwork from sales to operations
- Minimum one (1) year customer service experience working in a call center
- High School Diploma, GED and/or equivalent work experience
- Excellent Customer Service Skills
- Basic computer skills required for data entry purposes
- Strong written and communication skills
- Ability to multi task
- Must be able to effectively work in a team environment
Job Type: Full-time, temp to hire
Salary: $15.00 /hour