Randstad has an exciting opportunity currently available in the Colorado Springs area. We are looking for experienced Customer Service Representatives to join this growing team!
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
-Analyzes problems and provides information/solutions.
-Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
-Thoroughly documents inquiry outcomes for accurate tracking and analysis.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
Working hours: Between 6:00 AM - 7:00 PM
-Effective communication and problem solving skills
-HS Diploma or Equivalent is required
-College degree preferred
-2-4 years of previous customer service experience is required
-Prior experience with insurance is preferred
Please feel free to contact us if you have any additional questions about this opportunity!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.