ACS group has an immediate need for a Customer Service Representative with experience in the Call Center/Customer Service environment. This is a 12-month contract opportunity (with potential to be converted to perm) and is in Westborough, MA. Our client is a leading Investment Banking Services Holding Company.
Please review the job description below:
Formal Office Etiquettes
- Provides quality customer service and support to customers daily, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.
- Responds to customer inquiries.
- Investigates and corrects errors in customer accounts and statements.
- Responds to customer verbal and/or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
- Familiarity with MS Office required.
Must be available to work any shift between 8:00AM and 8:00PM (8-hour shift - after training, 10:30AM to 7:00PM or 11:30AM to 8:00PM)
REMOTE TO START, but must have own transportation / No public transportation in the area
Training 4 to 6 weeks (9AM to 5PM)
If it creates an interest for you, please email me the latest copy of your resume.
Thanks, and regards,
Sr. Associate - Recruitment at ACS Solutions
A: 2400 Meadowbrook Parkway, Duluth, GA 30096
P: (+1) 443-842-6838
ABOUT ACS GROUP. – ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies:
#No. 6 Largest IT staffing Firm in the U.S. (2019 SIA)
#Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA)
# No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA)
#Inavero’s Best of Staffing® Client Diamond Award (2018).
#National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC
#Inavero's Best of Staffing®Client Diamond Award Winner(2017)
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