IMMEDIATE DIRECT HIRE OPPORTUNITY -COLLECTION AGENTS Needed!
- Tired of less than 40 hours per week and crazy schedules?
- Want to work 9am-6pm, M-F with flexible Saturday OT schedules?
- Want to define your own schedule?
- Want an opportunity to earn additional uncapped bonuses?
- Best contact center culture in the area!
About the Opportunity:
Energetic Collection Agents needed for our location in Mason, Ohio. Agents will interact with customers to provide information in response to inquiries about payments for services and products.
- Making outbound calls regarding payments on customer accounts
- Obtain information from customers by phone regarding orders for installation of services, turning services on or off, and account information changes.
- Answer billing inquiries and process payments.
- De-escalate and resolve customer complaints.
- Update and document customer information and interactions in the database.
- Ability to work in a fast paced, call center environment.
- Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs.
- Exceptional communication skills, professional phone etiquette and efficient computer skills required!
- Must have experience with Microsoft Office, data entry and navigating multiple screens.
- Must be able to type 30 wpm.
Education and Experience:
- Qualified candidate must have a High School Diploma or GED.
- Prior Customer Service experience (retail, restaurant, hospitality, etc.).
- Experience with utilities and/or telecommunications a plus.
Key Skills: Customer Service, Collections, Telemarketing, Retail Customer Service, Call Center Representative, Call Center Agent, Data
TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.