Medicare Prescription Drug Plan Customer Experience Senior Advisor (Program Management Senior Advisor)- Work At Home Opportunity at Cigna
Nashville, TN
About the Job
Job Summary:
The Medicare Prescription Drug Plan Customer Experience Senior Advisor will develop and enhance the experience of Medicare Part D Plans (PDP) and Medicare Advantage Prescription Drug Plan (MAPD) customers. Medicare is an exciting and dynamic growth engine of Cigna with a strong focus on the customer. Your role will be to develop the strategic customer roadmap, make recommendations in combining experiences from multiple areas, lead the experience side of a customer’s prescription drug lifecycle, partnering with both digital experience and analytic teams, and influence best practices in operations.
Cigna is a health service company dedicated to helping people improve their health, well-being and peace of mind. And we have the privilege of serving an older population, one that is often under-served. We care about our customers’ well-being, and we also care about your well-being too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, learn a lot, and share in changing the way people think about healthcare.
Core Responsibilities:
+ Develop the Medicare Prescription Drug Plan strategic customer roadmap and partner with the capabilities and portfolio teams to influence investments in systems, offerings, and resources.
+ Advocate for customer needs within the Medicare Prescription Drug Plan space and drive solutions.
+ As a part of the Medicare Customer Experience department, utilize the team to help support functions – including: quantitative and qualitative research, operational improvements, customer engagement, customer communications, retention, and customer centricity.
+ Share best practices across lines of businesses and ensure the customer experience is at the forefront of decision-making as multiple areas combine in the coming years.
+ Partner with Digital experience to champion enhancements, including electronic EOBs, portal improvements, and best practices from other areas of the company.
+ Act as the Medicare Prescription Drug Plan subject matter expert for the customer experience of cross selling and upselling, especially during the post-sale timeframe. Help prioritize needed capabilities within Medicare and advocate for investments on the roadmap.
+ Develop customer lifetime values, movement analysis, segmentation, and lifecycle opportunities in partnership with analytic teams.
Minimum Qualifications:
+ Bachelor’s degree and 7 years’ experience in Medicare, with specific expertise in Prescription Drug Plans (Part D Plans) preferred
+ Strong orientation to customer needs
+ Strategic thinker, with an ability to connect multiple areas together
+ Ability to champion work for other departments and push projects along
+ Strong communication skills, able to advocate in front of senior leaders
+ Proven problem solving skills, including the ability to realistically assess situations, gather relevant information, identify root causes, and make recommendations for solutions
+ Excellent implementation skills by creating strategic plans to move projects and the organization forward, setting effective goals, implementing action plans, and evaluating process and results.
+ Demonstrates ability to work in a highly matrixed and rapidly changing environment
This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._
The Medicare Prescription Drug Plan Customer Experience Senior Advisor will develop and enhance the experience of Medicare Part D Plans (PDP) and Medicare Advantage Prescription Drug Plan (MAPD) customers. Medicare is an exciting and dynamic growth engine of Cigna with a strong focus on the customer. Your role will be to develop the strategic customer roadmap, make recommendations in combining experiences from multiple areas, lead the experience side of a customer’s prescription drug lifecycle, partnering with both digital experience and analytic teams, and influence best practices in operations.
Cigna is a health service company dedicated to helping people improve their health, well-being and peace of mind. And we have the privilege of serving an older population, one that is often under-served. We care about our customers’ well-being, and we also care about your well-being too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, learn a lot, and share in changing the way people think about healthcare.
Core Responsibilities:
+ Develop the Medicare Prescription Drug Plan strategic customer roadmap and partner with the capabilities and portfolio teams to influence investments in systems, offerings, and resources.
+ Advocate for customer needs within the Medicare Prescription Drug Plan space and drive solutions.
+ As a part of the Medicare Customer Experience department, utilize the team to help support functions – including: quantitative and qualitative research, operational improvements, customer engagement, customer communications, retention, and customer centricity.
+ Share best practices across lines of businesses and ensure the customer experience is at the forefront of decision-making as multiple areas combine in the coming years.
+ Partner with Digital experience to champion enhancements, including electronic EOBs, portal improvements, and best practices from other areas of the company.
+ Act as the Medicare Prescription Drug Plan subject matter expert for the customer experience of cross selling and upselling, especially during the post-sale timeframe. Help prioritize needed capabilities within Medicare and advocate for investments on the roadmap.
+ Develop customer lifetime values, movement analysis, segmentation, and lifecycle opportunities in partnership with analytic teams.
Minimum Qualifications:
+ Bachelor’s degree and 7 years’ experience in Medicare, with specific expertise in Prescription Drug Plans (Part D Plans) preferred
+ Strong orientation to customer needs
+ Strategic thinker, with an ability to connect multiple areas together
+ Ability to champion work for other departments and push projects along
+ Strong communication skills, able to advocate in front of senior leaders
+ Proven problem solving skills, including the ability to realistically assess situations, gather relevant information, identify root causes, and make recommendations for solutions
+ Excellent implementation skills by creating strategic plans to move projects and the organization forward, setting effective goals, implementing action plans, and evaluating process and results.
+ Demonstrates ability to work in a highly matrixed and rapidly changing environment
This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._