Customer Experience Strategy Lead - (Location flexible)
We have an immediate need for a CX Strategist for Cognizant's CRM practice. You will be in a client facing leadership role providing consulting services in customer experience strategy work.
Cognizant's CRM organization is a growing and dynamic organization. This position offers an exciting opportunity to lead high-profile customer-focused initiatives that either explore new experiences or transform existing experiences. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. This position plays a pivotal role in understanding the consumer needs, data, and business priorities to diagnose and drive meaningful action.
Desired Skills and Experience:
Customer journey mapping analysis
Customer Experience strategy
Market research for customer expectations, Voice of the Customer feedback
A minimum of 3 years of CX consulting experience
Exposure to customer service with understanding of digital channels.
Experience or potential to lead engagements
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It supports lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is encouraged to craft meaningful solutions through true collaboration.
If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.
Cognizant is an Equal Opportunity Employer