Sykes Enterprises is growing & hiring Customer Service Professionals for our partner Capital One in Provo, Utah. Come be part of our great culture and growth here in Utah!
Hours of Operation: 6am-10pm daily
Pay: $12.00/hour, $0.50 increase after 6 months
Monthly Bonus: Starts after training and is paid monthly, this is not commission as we don’t do sales
Training: 4 weeks full time paid training
Location: 198 East 1600 South Building 4 Provo, Utah 84606
- Answering basic inbound credit card questions for our US customers. This will be anything from taking a payment to filing a lost stolen report (don’t worry we will train you)
- Training is full time for 4 weeks Monday-Friday, it’s important you have all the information you need to be successful
- We have Full Time Positions. We have Part Time Positions. Ask us about it. Schedules will include at least 1 weekend day.
- We have flexible schedules for students after training
- You will have a dedicated Team Leader supporting you all along the way
This is truly a customer service position, no sales or pressure with unimportant metrics. We only use metrics that make for a good employee and customer experience. What does that mean?
- We don’t hold our employees to average handle time (AHT) it doesn’t make sense to the customers or to you to limit the amount of time you can communicate
- Inbound calls only, they actually want to talk to you!
- No sales, really, we mean it!
So, what’s in it for you?
- We have full benefits after 90 days (medical, dental, vision)
- 401K and Employer contributions
- Paid vacation
- $5250 Tuition Reimbursement after 1 year of employment with us
- A great environment. Everyone says it. We mean it.
- We have full-time positions. We have part-time positions. Ask us about it
- Discounts on shopping, travel & entertainment
- Career Advancement Opportunities
- Consistent Schedule
We want you. Really, we do. But here’s the catch:
- Have a high school diploma or its equivalent
- Must be at least 18 years or older
- You must pass a background check & drug test