Veritude is hiring for a Customer Service Associate at Fidelity Investments in Westlake, TX.
- This is a 6 month contract opportunity.
- $15 per hour
- Monday through Friday / 40hr work week.
A successful Customer Service Associate enjoys helping customers and takes personal responsibility for delivering outstanding customer service. These individuals are the initial point of contact with Fidelity and play a key role in meeting their needs.
- Answering In-bound phones calls throughout your shift focused primarily on the following:
- Authenticating customer identity and accounts
- Responding to customer needs and inquiries while adhering to measurable departmental goals
- Providing accurate and timely information
- Transferring customers to the appropriate destination for their individual needs
- Demonstrating empathy
- Utilizing effective questioning and active listening
- Demonstrating confidence and knowledge
- Getting the customer to the correct solution in an efficient manner
- Adhering to Fidelity’s policies and procedures and honoring our culture of mutual respect, honesty and integrity
- Demonstrate agility and adaptability in a fast paced environment and a desire to take on additional responsibilities
Personal Talents Needed:
- Excellent communication skills
- Self Motivated
- Strong aptitude for details and accuracy
- Thrives in a results oriented environment
- Responds well to feedback and implements suggestions
- Motivated by helping people
- Takes personal responsibility for punctuality & attendance
- Customer service experience preferred
- Contact/Call center experience a plus, but not required
- Personal computer fluency required: Windows Office and web-based applications experience required